LE BELFRY

Séjour en amoureux !

Équipe d'un grand Professionnalisme, réactive !

Sublime cadre calme et reposant (Le SPA est????????)

Je recommande à 200% !

Bravo !

Positives: Really great staff who deliver conscientious and cheerful service, at all levels, but particularly at reception and in the bar. They’re a credit to the place. Good location. A clean, well-maintained environment overall, in the public spaces and the rooms.||Negatives: Bills itself as “5 star”. It’s really nowhere close. 3 1/2 at best by any realistic standard outside of Lourdes. It gives off confusing hostel / hospital vibes in some places, including the corridors, lifts and stairwells. Astroturf on the floor and walls …? Decor overall is peculiar. Bar style is tolerably “quirky”, but rooms (based on our junior suite, at least) are very basic and lacking any personality or warmth. The “Spa” is a basement pool and a large, open-air hot tub. The latter showed imagination, but is directly overlooked by many rooms and balconies, so, not exactly a relaxing place for a soak. There appears to have been a sauna and hammam on site at some point, according to the hotel map, but both have been removed, leaving just blocked off doorways and a sense of disappointment.||At breakfast, the buffet choices were limited but the cooked and cold options were fresh and of good quality. The usual commercial coffee machines were there, too, serving multiple versions of the same taste, instead of the fresh pressed coffee that a true 5* hotel would serve by default. Teas are available instead, but only one teabag at a time, hand delivered from the kitchen, presumably after having been removed from a locked cupboard and signed out by the manager. It’s a system that is weird, and is unnecessarily laborious for staff (who sometimes had to be called in from reception in order to present the single bag) and for guests, who would perhaps prefer not to undertake such an odd process first thing in the morning.||Overall, the Belfry is a reasonable place to stay in a town that might have plenty of accommodation choice but limited motivation to impress its guests. But whoever awarded it the 5-star sign on the wall outside needs to get out of Lourdes more.

Hotel classificato come un 5 stelle, ma in realtà sarebbe più opportuno un 4 stelle per quanto riguarda la camera e i bagni. Armadi inesistenti, sussiste solo un’appenderia e scaffalature aperte . Ancora più scarsa la colazione al buffet. Pochissima scelta , qualità scarsa e mal presentata . Bevande calde e fredde “in polvere” erogate da macchinette . Tavola senza tovaglia e tovaglioli di carta . Personale , se presente, per nulla professionale. Non ci ritornerei

Top ????

Un peu décevant

Très bien placé, l’hotel offre une jolie vue. Il dispose également d’un grand parking ce qui en fait un vrai atout.

Le restaurant est bien ainsi que le bar. On regrette l’absence de fauteuil ou canapé qui se trouve uniquement à l’accueil. Il y a là un manque de convivialité.

La carte du restaurant est bien. C’est très bon. Rien à dire là dessus. Le barman est très sympa.
Les petits dejeuners sont très biens mais pas pratiques (confiture, grille pain...)

L’espace spa, raison pour laquelle j’avais reqervé est malheureusement très décevant. La piscine est belle. Mais elle est vieillissante et etait trop froide. On aimerait avoir un vrai espace detente où se poser mais ça manque de chaleur à tous niveaux. Le spa est dehors.... ça peut etre bien mais un à l’interieur est je pense primordial en temps mauvais. Absence de sauna et ou hamam !!!
Vraiment pas possible ça!
Honnêtement, vraiment pas à la hauteur de ce,que voudrait faire paraître l’établissement. Si vous jouez le "spa" il faut que ce soit à la hauteur: ce n’est clairement pas le cas.

Ascenseurs minuscule à la décoration ridicule. Pourquoi ces fausses pelouses partout ?

Salle de bain avec paroi de douche trop courte. Pas de ventilation suffisante et des glaces pleines de buées même sans rester longtemps

Des mauvaises notes un peu partout de manque d’attention aux details et ou finitions

Le personnel est agreable mais ne sauvent pas l’ensemble

Bref.... globalement assez déçu pour le rapport qualité prix