AU CLOS DE LA CHAUME

Mooie en leuke camping. Schoon sanitair en behulpzame mensen.

I can overall not recommend this campsite.

The owner is rude and the facilities are not very good or hygienic.

My wife and kids bought icecreams from the small store paying a girl who working there.
Upon leaving the store (my wife was now 20 meters down the road) the campsite owner yelled that she took the icecreams strongly implying she hadn't paid. The girl in the shop showed him the money and they started laughing/smiling. He didn't even say sorry for the mistake and it wasn't a fun experience especially when our kids was also there.

The facilities are not very good or hygienic in the sense that:
The old showers only have an on/off function which can't be adjusted in temperature. Resulting in our kids refusing to wash themselves because it was too hot.
We later found out that you can shower in an new'ish building close to where temperature could be adjusted. It can't get that warm but it's much better.

The water for washing dishes was not very warm. We instead went to the old shower to get the hot water to wash the dishes with. I think maybe it has something to do with not enough water was being used so cold water from the pipes were being used.

The toilets have toilet brushes hanging on the wall resulting in toilet water dripping from the brush to the floor which gathers on the floor. It's not very hygienic and our youngest kid got hers pants wet from the toilet water when she put her pants down to her angles.

When I gave the owner feedback regarding the toilet brushes he got very argumentative blaming customers and kids in the past who play with the brushes as well as the cups from the brushes get filled too quickly (even though he told me that they clean 3 times a day).
He also said the neighboring 5* campsite also hangs brushes on the wall which isn't true as I checked the day after. Also it is a 4 stars site.
Maybe it's a French thing having brushes on the wall as we haven't seen it before in either Germany, Poland, Austria, Italy, Czech Republic or Denmark and it was our first time in France.
We ended up in a bit of a discussion and it wasn't very professional. Like come on... We're talking feedback on toilet brushes!

He also started complaining about customers doesn't treat the facilities very nicely/like home (which I on a general basis agree with) and that customers who go to the toilet only washes hand 2 out of 10 times. I'm unsure what it had to do with toilet brushes hanging on the wall.

If only he could just have taken the feedback with a polite "thank you for the feedback" whether he agreed with me or not.

He also accused me of not being from the campsite because I had a wristband from the neighboring campsite and raised his voice quite a lot.. It was due to our friends staying on that campsite and we visited them a lot.
He literally told me he didn't want feedback from someone who wasn't a customer and wanted me to come to the reception to prove we were paying customers asking for specific details to prove it.
He raised his voice quite a lot which was very uncomfortable.

The owner honestly seems to be in the wrong line of work... It's hard to believe they/their family have owned the campsite for 30 years with such terrible customer handling skills.

It was very uncomfortable and my blood was boiling afterwards. If we hadn't already paid for the entire duration of our stay we would have found somewhere else to stay for the remainder of our trip.

Luckily we met a lot of polite and nice French during our stay... The girl and boy who worked at the campsite was always smiling and polite.

Best thing about the campsite is that it's rather small and isn't very noisy. I'm guessing it caters mostly to families with small children and elders who don't want the noise.

I was contemplating 2 or 3 stars but ultimately decided on 2 stars as the incidents with the owner wasn't a plesent experience as well as the facilities were worse than what I would expect.
Had the owner not acted this way I would probably have given 3 stars and if the facilities were better even 4 stars.

Nous avons passé un très bon moment en famille.
Logement était nickel.
Propriétaires dévoués et tjs a l écoute.
Super activités et notamment le cirque pour les enfants.
Les services proposés aux clients sont bien organisés et appropriés à la clientèle ( frite, pain, pizza...)
Nous recommandons vraiment ce camping pour les familles.
Merci pour votre dévouement.
Véronique et David

Wij komen net terug van een fijne 10 dagen op deze camping. (Kinderen 5 en 9). Heerlijke overzichtelijke camping met voldoende speelgelegenheid en een leuke beek. In de omgeving is heel veel moois te zien en leuks te doen. Sanitair wordt geregeld schoongemaakt en is over het algemeen goed schoon.
Campingeigenaren zijn vriendelijk en behulpzaam indien nodig.

camping très calme et très propre.
bien situé pour les visites, randonnées et circuits en vélo.