NOVOTEL METZ HAUCONCOURT

Chambre simple et efficace avec un bon rapport qualité-prix

Un hôtel au super rapport qualité prix
Bon accueil, efficace et professionnel

Bon Accueil
Arrivée tardive néanmoins une solution pour la restauration a été proposée
Bon séjour

Dear Novotel Metz Amneville,

I hope this message finds you well. I would like to provide some feedback on our recent stay at your establishment. Let me commence with the positive aspects:

The staff demonstrated commendable friendliness and helpfulness.
The breakfast menu exhibited an excellent selection, catering to the diverse nationalities of your clientele.
Timely responses were received to online messages, which is greatly appreciated.
However, I must bring to your attention some areas of concern:

The room's decorations appear dated.
The presence of moulds in the bathroom, as evidenced in the attached pictures.
Despite cleaning efforts, a lingering urine odour in the toilet suggests a potential issue with the flooring underlay.
The gym's operational hours from 9 am to 9 pm are not accommodating for early risers seeking to exercise.
The sofa bed exhibited loose slots, resulting in detachment.
These observations are unexpected for a facility advertised as a 4-star hotel. Having experienced the standards of another 4-star establishment, Novotel, which exceeded expectations, I believe there is room for improvement at this location.

I share this feedback with the hope that management will take note and consider implementing necessary changes. Addressing these concerns will not only enhance the experience for future guests but also contribute to increased patronage.

Thank you for your attention to these matters, and I trust that you will take the appropriate actions to uphold the reputation of your establishment.

Best regards,
Jose Espinosa

Très bien accueilli pour un séjour en famille avec 2 enfants en bas âge, plus particulièrement pour le petit déjeuner. Le gros point fort de cet hôtel, l'accueil.