BEST WESTERN - CRYSTAL HÔTEL * * * *
宾馆
€€€
4.5/5
2025
推荐
2025
迷人的三星级酒店，靠近火车站，提供完全绝缘、舒适和宽敞的房间
在火车站附近，位于马奇诺广场，这家四星级的最佳西方酒店，获得了旅游质量认证，由两座楼房组成，通过一个庭院相连。这里的服务很周到，很有吸引力。完全隔离的客房，舒适、明亮、宽敞，有无线网络和气候调节。享受酒吧、屋顶或按摩的乐趣，然后在沙龙里享用各种简单的小餐。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见BEST WESTERN - CRYSTAL HÔTEL
4.5/5
68 通知
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于九月 2023
Un hôtel très sympa et correct, petit déjeuner plutôt sympa.
访问于八月 2023
Great hotel. My partner and I decided last minute to visit Nancy for a couple of days and booked a room. The employees were friendly and were happy to speak English when our French didn't suffice. The room was very comfortable, the bed great. The rooftop terrace is nice especially for smokers. The spa was a very nice bonus, but the best part was when we decided to get a last drink at the hotel bar on our last evening. One drink turned into a few more until the bar closed, because of the very nice gentlemen that were serving us. J. & co, thank you for a fun ending to a great stay in Nancy, a beautiful and hospitable city. I hope your visit to Amsterdam will be just as good. Merci et au revoir!
访问于八月 2023
Massage et soin à l'Institut très bien, je conseille. Personnels très agréable et très accueillants.
访问于八月 2023
I booked a triple room with king bed for 2 persons. Hotel cheated me by giving me a double room with queen bed. When confronted, they said anyway we are 2 persons. What a stupid excuse. Obviously trying to pull a fast one. So many hotels in Nancy — why go through this hassle. Do not book this place.
PS — scroll below for another review with roughly similar situation. Guess I am not the only one and maybe there is a pattern here
PS — scroll below for another review with roughly similar situation. Guess I am not the only one and maybe there is a pattern here
BEST WESTERN - CRYSTAL HÔTEL
经理
16/08/2023 à18:36
Dear Geoffrey,
Thank you for taking the time to leave a review regarding your recent stay at our property. Please accept our apologies if the experience did not meet your expectations. Customer satisfaction is very important to us and we will use your feedback to improve our services.
However whoah: you seriously needed to release a weight of your conscience by rushing on the internet to write a review less than 2 hours after your arrival. However, Internet users will be able to better judge the "objectivity" of your comments when they'll know the truth that you are careful not to tell them.
You have booked a Deluxe room with king size bed for 2 people. Our Deluxe rooms (all with king size beds) are divided into Deluxe Double (maximum 2 people), Deluxe Triple (with a single sofa bed for a maximum of 3 people) and Deluxe Quadruple (with a double sofa bed for a maximum of 4 people). We also specify on our website that if you book a Deluxe Triple or Quadruple for only 1 or 2 people, you could be assigned a Deluxe Double without a sofa bed. I would also point out that the deluxe rooms are, until now, all sold at the same price for 1 or 2 people, whether they have a sofa bed or not.
When you arrived at 4:15 p.m., we gave you room 434 which is a Deluxe Room with a king-size bed (not a queen-size bed. I know that, I personally installed this bed at the end of the works.). Indeed it is not a Deluxe Triple room as you had reserved. We honestly didn't think that simply not having a sofa bed would put you in such a state...
The room does not suit you ok, we sure can understand that. You went down to the Reception to express your dissatisfaction, we apologize and IMMEDIATELY we changed your room! You stayed less than 10 minutes in the room which did not suit you (I looked at the cctv).
Finally when you came to collect the keys of the new room you behaved very rudely, interrupting the receptionist who was with other guests.
A few advices to conclude:
1/ We are human and we make mistakes. We also correct our mistakes by apologizing. Thank you for learning to recognize it and especially to say so in your reviews.
2/ A mistake we make does not authorize you to behave rudely with our staff and in front of other guests, especially when this mistake is corrected very quickly.
3/ I will soon change the pricing of the Deluxe triple and quadruple rooms so that they are sold more expensive than the Deluxe doubles when booking for 1 or 2 people. So we won't make any more changes but guests will pay more if they want the sofa bed.
4/ You are on vacation: you should relax by going out for a drink or enjoying a massage rather than getting excited on Google.
I'm sure my answer won't improve your feelings about us, but at least internet users will know the truth.
Best regards,
Julien GATINOIS
Manager
Thank you for taking the time to leave a review regarding your recent stay at our property. Please accept our apologies if the experience did not meet your expectations. Customer satisfaction is very important to us and we will use your feedback to improve our services.
However whoah: you seriously needed to release a weight of your conscience by rushing on the internet to write a review less than 2 hours after your arrival. However, Internet users will be able to better judge the "objectivity" of your comments when they'll know the truth that you are careful not to tell them.
You have booked a Deluxe room with king size bed for 2 people. Our Deluxe rooms (all with king size beds) are divided into Deluxe Double (maximum 2 people), Deluxe Triple (with a single sofa bed for a maximum of 3 people) and Deluxe Quadruple (with a double sofa bed for a maximum of 4 people). We also specify on our website that if you book a Deluxe Triple or Quadruple for only 1 or 2 people, you could be assigned a Deluxe Double without a sofa bed. I would also point out that the deluxe rooms are, until now, all sold at the same price for 1 or 2 people, whether they have a sofa bed or not.
When you arrived at 4:15 p.m., we gave you room 434 which is a Deluxe Room with a king-size bed (not a queen-size bed. I know that, I personally installed this bed at the end of the works.). Indeed it is not a Deluxe Triple room as you had reserved. We honestly didn't think that simply not having a sofa bed would put you in such a state...
The room does not suit you ok, we sure can understand that. You went down to the Reception to express your dissatisfaction, we apologize and IMMEDIATELY we changed your room! You stayed less than 10 minutes in the room which did not suit you (I looked at the cctv).
Finally when you came to collect the keys of the new room you behaved very rudely, interrupting the receptionist who was with other guests.
A few advices to conclude:
1/ We are human and we make mistakes. We also correct our mistakes by apologizing. Thank you for learning to recognize it and especially to say so in your reviews.
2/ A mistake we make does not authorize you to behave rudely with our staff and in front of other guests, especially when this mistake is corrected very quickly.
3/ I will soon change the pricing of the Deluxe triple and quadruple rooms so that they are sold more expensive than the Deluxe doubles when booking for 1 or 2 people. So we won't make any more changes but guests will pay more if they want the sofa bed.
4/ You are on vacation: you should relax by going out for a drink or enjoying a massage rather than getting excited on Google.
I'm sure my answer won't improve your feelings about us, but at least internet users will know the truth.
Best regards,
Julien GATINOIS
Manager
Accueil chaleureux, chambre propre et spacieuse
Le spa est très joli
Nous avons prit un massage en duo, très belle prestation
Le bar sur le toit est très sympa et le barman adorable
Nous recommandons et nous reviendrons