LE GRAND HÔTEL DE LA PLAGE ^{* * * *}

Qu'elle honte ! Déjà que la terrasse est partiellement fermée ce qui n'est certainement pas favorable pour votre CA. Vous vous permettez le luxe de ne pas servir le peu de clientèle de passage ! Nous sommes venus prendre un verre à 18h40, personne sur la terrasse après 15 mn nous avons demandé si nous pouvions avoir la carte. Une serveuse nous a répondu qu'il fallait attendre 19h30 car le personnel mangeait !
Bravo pour l'accueil

Mais quel accueil ! Une équipe qui, comme tous les ans, se plie en 4 pour nous accueillir et nous faire passer le plus beau des séjours !
Les chambres sont parfaites, le petit déjeuner est magnifique, la piscine avec vue sur mer extraordinaire, le restaurant délicieux !
Mais avant tout, un personnel exceptionnel !
Ce n’était pas notre première visite, et ce ne sera pas la dernière.
Encore merci pour tout ????

Hotel con necesidad urgente de reformas, precio alto para lo que ofrece.
Buen restaurante.
Poca empatía del personal.

Quelle magnifique expérience pour un déjeuner en face de la mer, un service au top et des serveuses au top, une qualité de repas exceptionnel pour un prix des champs toute concurrence.
Je ne peux que vous recommander ce lieu.

I am very sad to be rating this magnificent hotel as 2 star out of 5. My poor review is only due to a poor customer service experience I have received during my stay. |The hotel itself is in perfect location, the rooms overlooking the sea are amazing and luxurious, the food is excellent and even the toiletries in the room are Rituals with great smell. Unfortunately, the customer service doesn’t live up to the standards they wanted to achieve. Me and my husband booked a special offer package which included “ breakfast, dinner and 2 cocktails “. Upon arrival at dinner no one explained that we can only pick from a separate menu and everything else is extra. We ordered 2 cocktails and wine to have with dinner. The wine arrived , being opened and poured into glasses. We started drinking it. Then a cocktail arrived. Just the one. I didn’t drink it as it was too late. My husband never received his. After dinner we were charged for the entire dinner minus 64 euros which apparently we were only allowed according to the package. Surprise! After complaining to the receptionist we were only charged for the wine and a cocktail. Why? Because despite the offer of free cocktails we were only allowed the cocktails the hotel selected but didn’t tell us about. |The final disappointment came upon check-out. We didn’t park at the hotel car park but on the beach 10 min walk away, so at 12 noon we asked the receptionist to keep our ( very small) suitcase for 1 hour while we are having lunch on the beach at the cafe next door. She refused , giving an excuse that they have a lot of arrivals today and that all the rooms were booked. I specifically checked the website and it was not true, lots of rooms were available and anyway, the check- in is at 4pm not 1pm . We travel extensively and have never previously experienced such nonsense. You can always ask the hotel to store your bags the day you check out until you are ready to leave. |I stayed at the hotel once before and really enjoyed it. That’s why I came back. I feel very sad as I really loved the hotel itself but was not ready for such poor “ customer service “ experience.