DISNEYLAND HÔTEL ^{* * * * *}

Our family have just returned from a 3 day stay at the Disneyland Hotel, which was ruined by the jobs-worth attitude of the staff at Studios, who took away our hired pushchair. We had been alternating between the two parks all day, only to be told out of the blue to hand it back and make new arrangements at the Disneyland park. Staff showed a complete lack of empathy, and little desire to help us 'enjoy our stay and have fun', which we had considered a trademark of Disney. Walt would turn in his grave!

Overall it was ok. The disney park itself was amazing and this is our 8th trip, 2nd time at the disney hotel. However, the royal banquet was disappointing. Not worth the money. The food was limited in choice especially for the children. It is buffet style and mid evening the trays had not been replenished and were empty, food was luke warm. The characters come round while you have you meal which is lovely, however, some of the costumes appeared very dirty, especially Pluto's. At €55 per person for a buffet that was limited and empty. I was expecting more from a 5 star plus hotel. Location is great as no need to catch a shuttle bus back to the other hotels was it worth £4000 for 2 nights that I had spent a long time saving up for. Maybe next time I would consider my meal options as I don't think the premium meal plan is worth it for an empty, luke warm buffet with characters in grubby costumes.

Prachtig hotel dat het bezoek zoveel meer glans geeft! Dit hotel was de finishing touch en een echte meerwaarde! Het kost wel wat maar je krijgt er ook wat voor terug.

Es war ein wunderschöner Aufenthalt der keine Wünsche übrig ließ. Das Frühstück war sehr lecker und bot viel Auswahl. Der Empfang war sehr freundlich und zuvorkommend.
Der Zauberschalter war so cool.

Basically when I get back to the UK I will be taking legal action against two of the members of staff for slander. The stay did not get off to a good start when, having arrived before our room was ready, we left our luggage with the concierge. He asked for a name (obviously) and my Daughter started to give her name but was told that he could only take one name and would not let us give a surname. Having had a good day in the park and been allocated a room our luggage, surprise surprise, did but arrive at said room because they could not link the name on the luggage with the name on the booking.....1st complaint, dealt with efficiently but with an overtone of arrogance. In fact most of the staff were either arrogant or rude or both. We were in a so called Deluxe Room but don't be fooled......I've paid far less for a much better room in so many other hotels. But their absolute major faux pas was on the night before we left. My Daughter had booked the Royal Banquet, beautiful food but an astronomical price and awful staff to boot. Firstly the woman on reception couldn't find our booking and accused my Daughter of not booking at all. Fortunately another member of staff found the booking and in we went. The food was amazing but unfortunately the service was nowhere near. Bad organisation, incredibly rude staff and a general air of arrogance yet again. However when we were leaving we asked if the cost would be billed to the room and were told we should have been given a pin code on check in. Of course we hadn't been so a phone call to reception followed to check that we were genuine guests......fair I suppose but we had shown our room key cards and "magic" pass with room number so again, bad organisation and awful communication between staff. However, it was all sorted out so we left the restaurant. It was then that the real problems started as a waitress ran down the corridor after us shouting that we had not paid. We tried to explain that this had been sorted but she literally marched my Daughter back to the restaurant where we thought it had been sorted and left again. But again we were followed by another wailing waitress claiming we had not paid. By this point I was so angry that I went back to the restaurant and remonstrated with a bunch of laughing arrogant staff who then said "oohh sorry our fault" But I'm afraid this was too little too late. The slander was witnessed by other guests and I fully intend to bring legal against these staff. My advice .......do not stay at this overpriced, disappointing hotel full of rude and arrogant staff who could not care less about you or your family. It's certainly not a mistake I will never make again.