HÔTEL MOULIN PLAZA ^{* * *}

Hotel con posizione ottima. Durante il nostro soggiorno era un cantiere, stanno ristrutturando.. sinceramente lo avrei chiuso per quel periodo considerato la polvere bianca dei lavori ovunque (passata anche sotto la porta della camera). Camera discreta, letto non comodissimo ma pulita. Personale molto gentile

Super séjour malgré les travaux de l’hôtel

La directrice Mathilde est une grande professionnelle qui a su m’accompagner tout au long du séjour

We really enjoyed our stay here - I think the only thing that disappointed is that the photos on the website aren't quite reality so expectations were really high. |Location: great. Less than 5 minutes walk to Moulin Rouge, surrounded by food places and Blanche metro station.|Staff: really really lovely and welcoming and happy to provide suggestions felt very safe/secure. Provided a bottle of champagne for my birthday at request of my partner (not provided for free fyi)|Renovations: Shame to visit during these but if they are trying to update/upkeep the place a bit that is fair and not something we can complain about. The noise didn't disturb us at all.|Room: Basic and bedside tables squint all needs a bit of a spruce up however saying that very clean and great shower and really all you need for a city break. Temperature fine in the room also. |Balcony/view: Yes you can see the Moulin Rouge from the balcony but you have to stand out on the balcony beside a planter. There is definitely not space for a table and 2 chairs like seen on the photo so couldn't sit out and admire the view with a morning coffee as we thought. (We were in a deluxe room.)|

Très bonne accueil emplacement parfais à proximité de tous
Hâte d’y retourner après les rénovations

I had the worst hotel experience in Paris, spending €786.3 yet only managing to stay for one night. The only reason I tolerated even that was due to exhaustion from my long-haul flight from Canada, leaving me too drained to argue with the front desk.

From the moment we checked in, we were assigned a room filled with a pungent sewage odor, poor sound insulation, and outdated facilities. When we requested a refund to leave the hotel, it was denied, even when we offered to accept just a 50% refund as a compromise. Instead, we were moved to a ground-floor room without a balcony, despite having paid for the hotel’s best available room.

Our Experience with the Room
The sewage smell was pungent and unbearable.
The sound insulation was extremely poor—we could clearly hear noises from the next room and the corridor.
The hairdryer stopped working after just one minute of use.
The narrow elevator was completely different from what the hotel advertised.

Service Issues
The daytime front desk staff was rude and completely disrespectful, from her quote "No one will refund you! " refusing our refund request outright.
Their idea of compensation was a takeaway breakfast, which was completely unacceptable and in no way made up for the terrible experience. Naturally, we refused it.
The night-shift receptionist was the only good experience I had at this hotel—he was professional, reliable, and constructive in his communication. If you must stay here, I strongly recommend checking in after 7 PM to avoid dealing with the daytime staff.
The next morning, when we made it clear that we were leaving, the daytime receptionist again responded in an accusatory and confrontational manner, even arguing with my girlfriend. It was frustrating and unacceptable.

This receptionist seems to be the biggest problem in this hotel—if she treats every guest this way, then the hotel is beyond saving. If she only treated us like this, I have every reason to suspect that this was racial discrimination.