RESIDENCE NELL ^{* * * *}

Nice apartment. Clean. Good Location. The welcome when we got there was very nice and professional. |They do not make it clear that the bag of crisps on the table is part of the minibar and they will charge you 5 Euros for it! The receptionist there during the day and following evenings was terrible. She couldn't explain basic things and didn't seem to know her way around Paris and was very very dismissive. Really ruined the stay to be honest.

We were looking forward to my husband’s first trip to Paris for his birthday. We were able to check in early which was great. At the reception, the receptionist who checked us in was being a bit “cagey,” I couldn’t understand it. She casually mentioned we were getting a free bottle of wine.
Upon arriving in room 602, we understood. There was a laminated and handwritten note on the table talking about a water issue. Then we started to look around….this is what we saw:
1. Bathroom shower had significant water damage at the base of the wall.
2. The bathroom door didn’t close properly; it had a piece of wood or something taped to the door jam.
3. The bathroom window was open and could not be properly shut at all. Even after maintenance came, you could still stick a full finger between the window and the wall.
4. There was water damage on bottom of the bathroom door and out along the wall into the room.
5. When we tried to turn on the floor lamp, we noticed it was broken.
6. When we closed the curtain, we noticed it was ripped through and another curtain the rope was broken and retied.
7. When I tried to take a shower, water poured off the shower platform onto the floor, all water drained away from the drain
8. Our kids were sleeping in the sofa bed. The duvet provided did not fit the bed; it barely reached the edge of the mattress. We had to use the decorative coverlet for one of our kids.
9. The matrimonial bed was lumpy; there were two hollows on each side of a huge lump down the middle
10. Poor repairs throughout, such as unpainted putty around the towel rack

I had already talked to reception about the window at 10pm. There happened to be a man coming, so he came by to try to close the window. At midnight, I wrote an email to the reception enclosing many of the attached pictures. In the morning, I talked to the kind receptionist, whose only power was to try to move us. Place was full; she could not.
At about 10:30am, I received a message they would refund us 20% of one night and upon more discussion, would not charge us for the further two nights of our stay. If we stayed, we’d be in that room at over 400€ a night in a supposed 4*.
This meant we needed to find a new hotel for a high season Friday- Sunday.
Luckily, I knew a hotel around the corner that happily had three rooms left and of those….two rooms at virtually the same cost and sooooooo much nicer.

First, room 602 should not be rented until repaired. The fact there is a laminated note suggests the issue is not recent or unknown by management.
Second, the receptionists need more power to actually help guests such as be able to transfer people to the hotel or offer refunds. It’s an absurd practice to have someone at a desk who has no power.

Will NOT stay at Residence Nell again.

En general no recomiendo alojarse en este sitio ya que el precio que se paga por la calidad que tiene no está ni mucho menos acorde.
El trato al cliente muy mejorable por muchos motivos (sinceramente, nunca me habían tratado tan mal en ningún alojamiento):
-llegamos allí habiendo indicado en reiteradas ocasiones que íbamos con un bebé, no nos tenían la cuna preparada en la habitación. La reclamamos y sorprendentemente tuve que instalarla yo. Trae la cuna sin sábanas ni colchón… le digo que necesitamos sábanas y me trae una toalla y una sábana enorme que no era para una cuna…. Sin colchón ni manta adicional para la misma.
-nos dicen que debemos indicar lo que queremos para el desayuno. Vamos con una niña de 4 años y nadie nos explica que ella no tiene derecho a desayuno. Nosotros pensábamos que sí. Al día siguiente nos dicen que tenemos que pagar un extra por dos desayunos de mas (cuando habíamos pedido para 3, obviamente al bebé no le pedimos nada). Mi sorpresa fue enorme tras el gesto tan feo que tuvieron con la cuna que además vinieran con esto.
-vi pelos en la cama al llegar a la habitación. Y las almohadas muy desgastadas.
-lo peor de todo: cuando exponemos la situación y todo lo vivido a la persona que trabaja por las mañanas fue mal educada, poco profesional y poco empática. Principalmente por esto último no volveré. Lo mínimo que espero de un sitio donde me aloje es que me traten bien y que si tengo un problema me ayuden a resolverlo y a esta persona le queda muy grande esa labor.

Great place to stay. They had a fully stocked kitchen, which was great. We met 3 of the front desk staff throughout the stay, each of them were all super nice and helpful! It's in a great location, near metro stops and plenty of restaurants. Would definitely recommend this place!

Couple terrible things happened during my stay here.
1. Someone else unlocked and opened my room without my permission. And it happened “twice”.
2. We were stuck in elevator at 6F. And we get out by ourselves.
3. Air conditioner didn’t work in the room.
4. Other guests were stuck in elevator again in the last day of my stay. And we carried all of luggages all the way down from 6F to 1F.

The worst hotel.