HÔTEL ÉLYSÉES MERMOZ ^{* * * *}

Je prends enfin le temps d’écrire un avis car cet établissement le mérite ! J’ai eu de la chance de passer quelques jours dans cet hôtel exceptionnel (pourtant j’en ai testé beaucoup et je suis souvent déçue par les prestations et le rapport qualité/prix à Paris). Hôtel calme, bien situé, décoré avec goût, accueil soigné (avec plein de conseils pour se repérer dans le quartier et trouver les bonnes adresses), chambre propre, spacieuse, équipée, avec plein de petites attentions, literie excellente, petit-déjeuner très qualitatif (à l’assiette, pas en buffet). Je crois que j’ai trouvé mon point de chûte pour toutes mes futures venues.

J'ai eu la chance de découvrir ce lieu il y a quelques jours. Le personnel est super et bienveillant, les chambres sont belles et design. Le barman fait des cocktails surprenants (demandez des glaçons taillés!!!). Un super endroit pour apprécier la belle horlogerie et pour oublier le temps...

This is a poorly managed hotel. We booked a three-person room for four nights and were charged a premium price of €470 per night on average (excluding tax). In return, we received subpar facilities and service.

Here are the issues we encountered:
1. We were charged €280 in local taxes at the hotel, significantly higher than the €98 indicated on our hotels.com booking confirmation. We challenged this, but the staff dismissed our concerns, claiming a recent increase to €8 per person per night. However, even at €8 per person per night, the hotels.com amount should have been correct. After much persistence, we received a refund for the extra charges. The hotel offered no explanation, leading us to believe the initial overcharge was intentional.

2. The hotel room used a key instead of a key card. Worse, the door did not lock automatically when closed. This was an unprecedented inconvenience.

3. The safe was malfunctioning. We requested immediate repair to store our valuables, given the risk of pickpocketing in Paris. Hotel staff promised repair between 4:00 and 4:30 PM, claiming it was their highest priority. However, the safe wasn't fixed until late at night, despite a reminder at 5:00 PM.

4. The hotel provided free water and coffee capsules but no tea bags or creamers. These basic amenities required a trip to reception, which was inconvenient and unacceptable.

5. Despite being the largest room in the hotel, there was no refrigerator or minibar. We had to ask reception to store and retrieve our fruit. This added unnecessary inconvenience. There was also no luggage rack, only a small stool—inadequate for three guests.

6. The room contained only glasses, not proper coffee mugs with handles. While a small double-walled glass was provided, it was too small for a decent cup of coffee, risking burns.

7. The shower tap was extremely stiff, requiring a wet towel to turn. Despite reporting this, the problem remained unresolved. In the final days of our stay, the shower drain became partially clogged, causing water to overflow after about three minutes.

Overall, the hotel's service and amenities were extremely poor and did not represent good value for money. Worse, it had tainted our experience in Paris. I strongly advise booking elsewhere.

================
Edit: in response to owner’s reply
I have no intention of further engaging in this discussion. My initial review accurately reflects the extremely disappointing experience I had at this hotel.
The purpose of this review is to warn other potential guests about the following significant issues: misleading local tax charges by the hotel; inconvenient room lock system requiring manual locking (using a key instead of a key card); malfunctioning hotel facilities requiring repeated requests for basic services and repairs; inadequate in-room amenities, requiring repeated trips to the front desk for essential items; and unresolved maintenance issues. My time is better spent elsewhere than debating these verifiable problems with the hotel management.

étant de passage dans l’arrondissement , nous nous sommes arrêtés au bar de cet hôtel pour découvrir ce qu’ils avais à nous proposer
ce fut une très belle découverte !
le barman Mathis était très à l’écoute et nous a fait des cocktails sur mesure. je recommande fortement !
il nous a fait passer une soirée très agréable agréable !

Dopo numerose esperienze positive a Parigi, ho deciso di soggiornare in questa struttura per cambiare. Purtroppo, la scelta si è rivelata deludente. Nonostante una recente ristrutturazione, l'hotel presenta gravi carenze. La reception è la parte più desolante: piccola, con un bancone bianco e una pavimentazione che ricordano un hotel di due stelle, spesso deserta, costringendo gli ospiti a chiamare per ricevere assistenza. Il personale si è dimostrato impreparato e disorganizzato, con evidenti difficoltà nella gestione dei propri ospiti e nel gestire le situazioni. Anche dopo il soggiorno, al mio ritorno, mi è stata addebitata per errore una spesa inesistente sulla carta di credito fornita come garanzia. Sebbene il problema sia stato risolto, ho dovuto perdere ulteriore tempo per ottenere spiegazioni e lo storno. L'unico aspetto positivo è la posizione, relativamente comoda, ma compromessa dalla vicinanza a una discoteca, che ha reso difficoltoso riposare durante il weekend a causa della musica fino a tarda notte. ||Nel complesso, un'esperienza sfortunata. Personalmente sconsiglio questo hotel.||