ASTOR SAINT-HONORÉ ^{* * * *}

This is a very difficult hotel to rate as it has good and bad so I'll try to be specific to hopefully help you make a decision.||Location is 5 stars. It's close to 3 metro stops and walking distance to Place de la Concorde.||Room is 3 stars based on US hotels. Of course, Paris hotel rooms are smaller than what we're used to, but Holiday Inn Express anywhere USA has larger rooms by far. ||Pros are: in-room refrigerator to store breakfast foods if you aren't interested in buying the over priced (25-30 euro) hotel breakfast. A comfortable bed. Our rooms were on the non-street side of the hotel so, despite jack hammering going on at the building across the street, our rooms were quiet.||Cons are: rooms need some TLC. The paint was peeling off my closet and bathroom doors. The shower glass was hinged and only covered 1/2 of the tub so every shower essentially soaked the entire bathroom. It was also a bit precarious getting in and out of the shower as the grab bars were not located anywhere that you could use them to help you in or out of the tub. I would not recommend this hotel for anyone with limited mobility. It would be not only difficult, but dangerous.||The pillows are not to my liking as they are very high loft and kinked my neck. I did ask the front desk if they had another pillow option only to be told the most frequently used line at Maison Astor, "No, madame, no". It was explained that the pillows are new. I asked if I could use an old pillow and was told they did not exist any longer.||The coffee maker was a comedy show. In order to get it to brew, you had to stand and hold the plug into the wall otherwise it would shut off. Really Hilton? Really?||My room had a luggage rack, but my friend's did not. Why? Did hers end up in someone else's room when another guest asked for 2, never to be returned again?||Service: 1 star I don't know if the staff doesn't like Americans, doesn't like anyone, or just doesn't like me. Some of the staff were adequate, but most seemed to have skipped the customer service class or cultural training. Upon check in, I was simply handed my key. I had to ask where the elevator was. My husband is a Diamond Member with Hilton and I've never been with him when he wasn't offered information like where the elevator was, thanked for being a Diamond Member, told how to log onto the wi-fi, told what hours the restaurant and bar was open etc. Even upon checkout (and I'm going to say it was early morning on April 30 with the hopes Hilton might read this and train their staff) the man at the front desk charged my room on my friend's credit card and her room on mine. When asked if he could correct it, "No, Madame, no". Seriously, how hard is it? Then, we struggled with our luggage and wrestled with the front door to leave. He never offered to help and there was no bellman on duty at 5:30 am. He did not ask us how our stay was or wish us pleasant travels. It felt more like, "Let the door hit you on the @## on the way out and good riddance". Incredibly disappointing service.||However...Gold Star for the tall Bellman. He also filled in for the concierge when the concierge was on break. We had prior to our arrival corresponded by email with a concierge named Stephane who was incredibly helpful. I think it is possible that we were corresponding with the Bellman standing in for the concierge. So if the Bellman is Stephane, thank you for such wonderful service! He was sadly absent the last two days of our stay so we were unable to thank him for his assistance. He helped me set up the Citymapper app on my phone so we could navigate easily through the city, gave us great recommendations for restaurants and always greeted us with a big smile. There were 3 other concierges that we encountered (lots of concierges for a small hotel). One was pretty good, the other two (the one with glasses and good skin, the other with a full beard) I nicknamed Grumpy and Cranky. Again, do you hate Americans, people in general, or just me?||I chose Maison Astor over mainline Hilton because this hotel got such high ratings on service. Perhaps the week we visited, the A Team was off. If not, I fear for what the poorly rated service at the mainline Paris Hilton is as I can't imagine less friendly service (the exception of course being the tall Bellman who may be Stephane). If you set your expectations low as in a bed to sleep in and you're completely self sufficient on everything else, you may enjoy this hotel. If you are looking for a warm greeting and cheerful service, there's probably a better place to go.

This is a very difficult hotel to rate as it has good and bad so I'll try to be specific to hopefully help you make a decision.

Location is 5 stars. It's close to 3 metro stops and walking distance to Place de la Concorde.

Room is 3 stars based on US hotels. Of course, Paris hotel rooms are smaller than what we're used to, but Holiday Inn Express anywhere USA has larger rooms by far.

Pros are: in-room refrigerator to store breakfast foods if you aren't interested in buying the over priced (25-30 euro) hotel breakfast. A comfortable bed. Our rooms were on the non-street side of the hotel so, despite jack hammering going on at the building across the street, our rooms were quiet.

Cons are: rooms need some TLC. The paint was peeling off my closet and bathroom doors. The shower glass was hinged and only covered 1/2 of the tub so every shower essentially soaked the entire bathroom. It was also a bit precarious getting in and out of the shower as the grab bars were not located anywhere that you could use them to help you in or out of the tub. I would not recommend this hotel for anyone with limited mobility. It would be not only difficult, but dangerous.

The pillows are not to my liking as they are very high loft and kinked my neck. I did ask the front desk if they had another pillow option only to be told the most frequently used line at Maison Astor, "No, madame, no". It was explained that the pillows are new. I asked if I could use an old pillow and was told they did not exist any longer.

The coffee maker was a comedy show. In order to get it to brew, you had to stand and hold the plug into the wall otherwise it would shut off. Really Hilton? Really?

My room had a luggage rack, but my friend's did not. Why? Did hers end up in someone else's room when another guest asked for 2, never to be returned again?

Service: 1 star I don't know if the staff doesn't like Americans, doesn't like anyone, or just doesn't like me. Some of the staff were adequate, but most seemed to have skipped the customer service class or cultural training. Upon check in, I was simply handed my key. I had to ask where the elevator was. My husband is a Diamond Member with Hilton and I've never been with him when he wasn't offered information like where the elevator was, thanked for being a Diamond Member, told how to log onto the wi-fi, told what hours the restaurant and bar was open etc. Even upon checkout (and I'm going to say it was early morning on April 30 with the hopes Hilton might read this and train their staff) the man at the front desk charged my room on my friend's credit card and her room on mine. When asked if he could correct it, "No, Madame, no". Seriously, how hard is it? Then, we struggled with our luggage and wrestled with the front door to leave. He never offered to help and there was no bellman on duty at 5:30 am. He did not ask us how our stay was or wish us pleasant travels. It felt more like, "Let the door hit you on the @## on the way out and good riddance". Incredibly disappointing service.

However...Gold Star for the tall Bellman. He also filled in for the concierge when the concierge was on break. We had prior to our arrival corresponded by email with a concierge named Stephane who was incredibly helpful. I think it is possible that we were corresponding with the Bellman standing in for the concierge. So if the Bellman is Stephane, thank you for such wonderful service! He was sadly absent the last two days of our stay so we were unable to thank him for his assistance. He helped me set up the Citymapper app on my phone so we could navigate easily through the city, gave us great recommendations for restaurants and always greeted us with a big smile. There were 3 other concierges that we encountered (lots of concierges for a small hotel). One was pretty good, the other two (the one with glasses and good skin, the other with a full beard) I nicknamed Grumpy and Cranky. Again, do you hate Americans, people in general, or just me?

Je me suis marié à la Maison Astor Paris. Nous avons choisi le lieu car nous sommes tombés amoureux de sa "Salle à Manger" et notamment de sa belle verrière. Je peux dire aujourd'hui, sans aucun doute, que nous avions fait le bon choix! Carmen a été notre interlocutrice, tout nos échanges ont été simples et faciles. Le jour du mariage nous avons été très bien accueillis par l'ensemble du personnel, Antonin, qui nous a donné la bienvenue, Lindsey, Thibault et Stéphane ont été également merveilleux. Mais, Sofya, à la réception a été juste extraordinaire, un accueil comme je les ai rarement vu! (et nous n'avions même pas rentré dans le restaurant...!!!) Maxence, en charge de notre déjeuner, s'est assuré que tout soit parfait et a réussi à faire partir tout ce stress qui s'était installé depuis notre réveil le jour J. Lui, ainsi que l'ensemble de son équipe ont veillé sur tous et chaque un des détails. Mes invités (certains ne parlaient pas un mot de français) ont adoré le service offert, le sens du détail, la gentillesse, mais aussi tous les plats; tellement bons ! (le dessert était une tuerie !!!)|BRAVO et MERCI Maison Astor Paris, vous avez fait de notre mariage, un jour qui restera à jamais dans nos souvenirs.

My first interaction with the hotel was to see if I could get advanced tickets for the Louvre. They were so cooperative and responsive. Very very nice staff. We had a good dinner at the restaurant. The hotel is located in the center of many restaurants and shops. Aziz works at the reception and he was very very nice. Also Laurent who helped us secure the Louvre tickets.

The hotel is located in a very nice neighborhood. From the time we arrived to our departure, the staff provided the best service I experienced during this trip to France. They helped us carried our luggages and ushered us to the check in area when we arrived at the hotel. While waiting for check in, they offered us drinks. I was upgraded to junior suite as a Hilton diamond member. The room is spacious and the bed is comfortable. Their service is exceptional!