HILTON PARIS OPERA ^{* * * *}

Perfect location and view with large room but unfortunately very late check in and mouse in restaurant ????

The positives first: the staff are very friendly and accommodating. Finn helped us check-in and made our arrival seamless. Tsering at breakfast always stopped to ask if we needed anything. Both are an asset to the property. The breakfast buffet had plenty of options to meet all interests. The negatives: the rooms are a bit outdated and could use a refresh. Sufficient linens weren’t always provided. There is a taxi line right outside the hotel which is good and bad - it’s convenient, but the taxi drivers fought frequently.

We are deceived by the reputation of Hilton Hotels because their hotel in Paris Opera is not deserving of 4 stars.

1. When we arrived, no one greeted us properly, especially the staff at the Hilton Honors desk. We did not feel welcome at all, no enthusiasm from the staff. Even my partner who has the gold status was not welcomed well and was not given the benefits of a Gold member.

2. When we arrived in the room, it was smaller than expected. Paying €400 per night, you would expect a room of 25sqm or more but the room was probably less than 20sqm, just enough for 2 people with 2 small carry on luggages. If you’re 2 people with large suitcases, it is impossible to have comfortable space in the room to move around.

3. The bathroom towels had hair strands on them - TOTALLY DISGUSTING for a « 4 star » hotel. There were dead insects on the ceiling as well.

4. No bedroom slippers in the room nor free bottled water (there is a refillable tumbler but you have to walk all the way to the elevator to refill every time).

5. When housekeeping cleaned the room the next day, they left their cleaning equipment on one of the desks in the room - again, TOTALLY DISGUSTING. And again, there were hair strands on the new bathroom towels. When we told front desk about the left behind cleaning equipment in the room and the housekeeping lady came to collect them, she did not even offer an apology, just « oh, c’est bon? » as she wiped the desk again with the dirty cloth that she also put on top of our personal things. Housekeeping also DID NOT refill the teabags and one pouch of grooming supplies in the bathroom.

Our experience at Hilton Paris Opera was nothing but disgusting and disappointing which is really frustrating comparing it to the service that we received in Hilton Heidelberg (which was great and nothing to complain about). I would NOT suggest going to this hotel, it is OVERPRICED for the LOW QUALITY service they provide. You can get better service for a lower price somewhere else in Paris but absolutely not this horror show.

Joli juste pour un verre . .

personnel agréable
emplacement ideal
chambre spacieuse
merci