HÔTEL MATHIS ^{* * * *}

nice cozy hotel , room was clean and service personnels are all very friendly, location was very good and convenient too

Great little hotel close to the Champs Elysees. The receptionist checking me in was super friendly and the room was clean and rather big.

I was very conflicted when thinking of what to write regarding mine and my husband's stay in this hotel.
I would like to start off by saying, the hotel itself is great, rooms are great and modern, the space is clean, and the location is amazing.
The daytime staff was also amazing and helpful. However, the night concierge...I do not even know where to begin. I do not even know if it would make a difference. After seeing numerous negative reviews regarding the night concierge, and then seeing that he is still employed, is quite mind boggling. It very clearly shows that management is not concerned with the concerns of their guests.
The night concierge is the MOST RUDE human being, who works in the hospitality industry, I have ever encountered. His tone and demeanor almost make you feel terrible for even asking him a question or bringing up a concern.
At the time of booking, my husband and I were unsure if a friend would be staying with us as well. However, we still booked a room that can comfortably sleep 3 people. At the time of check in, we arrived with our guest. The way the night concierge looked at us, you would think we came to cause trouble. He informed us that because our guest is not on the reservation, he is unable to stay. Okay, we did not know this policy in advance and we apologized. We even offered to pay any fee that would be associated with our guest staying with us. Mind you, on Expedia, the room is listed as sleeping 3 people, any 3 people, regardless if they are a child or adult. The night concierge did not want to be bothered and forced my husband to pay for a separate room, mind you, it is 11:00pm at this point. We are exhausted from travelling all day and the night concierge just wanted us to go away. It seemed he could not be bothered to offer any other solution or be helpful at all.
The next night, we had 2 guests that wanted to come up, not stay in, just come up to grab a few gifts and leave. The night concierge said "absolutely not, that is not allowed, they are not welcome". I am a PAYING customer, they are not staying overnight. Ridiculous. Based on the reviews, this is by far not the worst interaction a guest has had with the night concierge. The fact of the matter is that if management does not care how this person interacts with guests, what else are they not caring about?
Something to consider. Extremely rude and unhelpful person. Made our first night in Paris absolutely dreadful.

Hôtel de charme ,très bien situé ,personnel exceptionnel…

The two positives of the hotel were the location and the bed! Both of these were excellent! Beyond that, the service was far below average, the room security was almost non-existent and the soundproofing was zero. All day and all night there were loud noises as if you were in a war zone, to the point where you couldn't calm down and you got a headache. I wouldn't recommend it and I definitely won't choose it again! Bad experience…