HÔTEL SPLENDIDE ROYAL ^{* * * * *}

I went back to Tosca with my family, and as always we were very pleased. The new menu by the new chef, Paolo Ambrogio, is sublime, delicate and the taste incomparable.

Excellence in every way. Reception, rooms, food, only 2 rooms per floor, bathrooms are huge. Lots of windows. Very safe area, near the bristol and Elysee Palace.

Resplendent in absolute beauty and Service that reminds me of my time in Oman. This hotel is absolutely gorgeous and reminds me of the spelt and volt beauty of the leading ladies from films in the 1950s.||Everything about this Hotel is beyond belief and the service is absolutely wonderful; the cherry on the top is that the pricing is very reasonable !

Our room itself was nice but there were things that did not work in our room.

We had no power in our room. The mini bar was hot, zero air was coming out of the vents. So NO airflow at all, our room was hot. One of our sinks was plugged. Could not get the bathtub to drain either.

We obviously got the wrong room. Was not enjoyable for a one night in Paris. Very disappointed. Took over an hour from the airport, definitely not convenient. The concierge on duty acted like it was our fault and honestly could care less that we were unhappy. We were an inconvenience to him!

No customer service at all once you ask for assistance. Would not recommend staying here for the money.

Ps. If you checked the mini bar it was only working because we had to turn it on. It was not running when we checked in.
Also, the air was not working when we were in our room. It was definitely very uncomfortably warm. Unfortunately, it was very unpleasant.

*update to existing review - you can read below why it was 1-star before my stay even started*

UPDATED REVIEW:

Sadly, overall still a 1-star experience as a result of high expectations and some comedically bad experiences during our stay.

The GOOD:
- very spacious rooms, somewhat dated but great footprint
- quiet neighbourhood, that is close enough to things (though not much around the hotel itself)
- staff is super wonderful, all very nice and try their best

The BAD:
- if you like super boutique and small hotels you’ll like this one (the lobby is maybe 10x10ft and there’s no bar) but otherwise it’s super, super small
- there are no amenities, including fitness. I read on the site that they have an arrangement with a nearby gym. It’s a hotel down the street and it’s €95 PER HOUR! And there are times you can’t go. They offered to deliver weights to my room (??) but when I asked they said someone else in the hotel was using them
- if you opted for breakfast included, it’s in the adjacent restaurant, but it’s not a full breakfast. Want scrambled eggs? Cool. Want an omelette - pay extra. A lot extra.
- wifi didn’t work for extended stretches

Basically, for what you’re paying there are better options.

I do feel bad because the staff is so nice. But they really don’t have much to work with.

PRE-STAY REVIEW:
Caveat: this review is not about a stay at the hotel itself, rather its management.

I planned a three week, multi city vacation with my wife and two small children.

I booked a 3 night stay at this hotel for the tail end of the trip through Expedia.

48 hours later we had to make an itinerary change for our vacation to accommodate a once in a lifetime opportunity for our kids. This meant we would need to cancel our stay.

Admittedly, I knowingly opted for the non-refundable rate but was hoping given the booking was fresh, and the stay was more than a few weeks away, the hotel would cut me some slack and refund.

Expedia would have permitted this as well provided the hotel agreed.

I spoke to the hotel, explained to them that we would be unable to be in Paris during the booking (again, to afford our children at a once in a lifetime experience in another city, only available during the same time).

The hotel said “Too bad, if you booked the other rate or booked with us directly we could refund, but not this rate. Policy is policy.”

Two weeks away and they still refused to make an exception for something they routinely do anyways.

Disappointing.