HÔTEL PONT-ROYAL ^{* * * * *}

Pour info voir la photo.

We just stayed at this hotel and I will be honest, incredible rip off for what we paid for. We booked through Chase travel and it just shows we aren’t priority. The total for 3 nights was almost $2K USD and I added my points to take off an extra $550. As we came in, we were greeted nicely I’ll say everyone is super friendly but as we went upstairs to our second floor room, which I wasn’t too thrilled about, the sink couldn’t drain. I then asked can we please move to a higher room and she said that we can do it but you can stay there for one night or another room that is two nights but on the last night you’d have to switch. No where did they try to accommodate. I accepted that it is what it is.

Lastly, on the last 24 hours of the trip, their WiFi is down. Now I get it technical stuff happens. They claimed that it’d get resolved, it never did. I’ve been hearing a tech “come out” for the past 12 hours, and nothing even after overnight. Almost $2K for an outdated hotel with no WiFi? This is a complete joke.

I don’t know how it’s rated a 5 star hotel on Google. It is NOT a 5 star. This is a solid 3 star, you’re paying for “space” in the hotel rooms as they aren’t that small which is probably the only one positive thing at this place. They stopped having room service come to clean our room on the second day when at one time we told them to not come in because we were in the room at the time. We asked once, came back, room still wasn’t cleaned. Second time it was, then normally what i did like on the first night was that they did an evening room service getting your room ready for bed, then after that it stopped.

Also my boyfriend mentioned it was our anniversary prior to arriving. They give you one box of small chocolates and in the note, no note of an anniversary. I don’t even know what they wrote besides welcome to our hotel. Super cheap, and definitely an outdated hotel room. Like really you can’t afford a little bit of nice flowers or a bottle of champagne for almost $2K for 3 nights? It was such a pity offering what they had.

The only 5 star is the location, location is great!

Overall, you can get something better with your money. Way too overpriced for what it is. Not even working internet? Give me a break. Will not stay here again.

These people replied to my post and are just argumentative…. Unbelievable. Who the heck says oh this room is available but for two nights only? That’s why you make it right. What was I going to do? I won’t start a whole situation at the time but I wasn’t happy and not ok with it!!! Do not stay here if you want a nice Paris experience!!!

Hotel Pont Royal offers a gracious old European hotel experience. Rooms are well-appointed, bathrooms are updated. Breakfast in a sunny room overlooking a small courtyard garden was excellent. Additional public spaces include a small elegant bar and a quiet comfortable sitting room. Most important the staff could not have been more gracious. There are many wonderful brasseries, boulangeries, and other eateries nearby. Plus an abundance of chocolate shops! Recommend this hotel if you want to stay in Saint Germaine.

J'ai été contactée pour mettre 5 étoiles à cet hôtel en échange d'argent.

Nickel