HÔTEL DAUPHINE SAINT-GERMAIN ^{* * *}

This hotel needs to be given 0 stars. A building that is historic and full of charm needs staff and management that can make this place shine. The rooms were dusty, sheets were dirty and curtains broken. The front desk reception is unprofessional and left a group of 25 people waiting outside for over 15 minutes to be check in. The hotel was aware of the group and the time they will arrive and yet there was no one there. I understand people need a break but when it comes to the business of hospitality you need staff at all time in the front desk especially in an area that is tourist and heavily populated.

I chose this hotel based primarily on location. The location is good, close to the river and notre dame, and central for other attractions if you don't mind a little walking.|At check in it was obvious straight from the start there might be issues.|The receptionist was looking for the key to room 26 for us, didn't find it, turns out they overbooked, and gave us room 25.|I had paid upfront for superior double, the room they put us in was a standard. Dark and smelled musty, and someones hat still left in the closet. Somebody else might not have said anything but I definitely had to. I went to reception, told them I paid for superior and it definitely was not what I had been given.|At that point he said there was no other room available and nothing we could do, he would raise it with the manager of the hotel. The first reception man did actually seem like genuinely felt disappointed for us, and he didn't know what to do bless him. He was at least trying.|We went out, feeling upset and disappointed and considered insisting on a full refund as not what we paid for and trying to find somewhere else, but when we got back after a little walk the reception man told us he spoke to manager and we would be moved to superior the next day, refunded 50% of the first night and given a bottle of champagne by means of apology.|We accepted and although it meant the first night we were unsettled and unhappy, couldn't relax, at least we didn't have to panic about finding a room anywhere else.|Breakfast was complimentary, basic, cheese, bread, yogurt, egg, not the most amazing quality but we don't eat much first thing anyway. The coffee was good, and we didn't get told about the complimentary water so didn't use that facility.|The next day we were moved to s superior room which was much nicer. Colourful and windows facing the street. Bathroom toiletries are basic, and tea and coffee and small kettle provided. We could unpack and relax a bit at last.|After night 3 , on our day out in paris I recieved a number of phone calls and an email to say we were to vacate our room! I told them I paid for 4 nights! When we arrived back at the hotel the reception lady just said its sorted, but there had obviously been another confusion regarding the booking systems they use at this hotel. I didn't feel as though this hotel tries to look after it's guests on a personal level, I felt more like they overbooked and hoped they can pass of standards as superior.|The cleanliness was OK, not perfect, under the bed very dusty and high mirrors dusty, and the door to our room was left unlocked after cleaning. Room 22, the door needs to be pulled tight to shut properly.|The lift was working fine.|We enjoyed our anniversary break in paris.|However, the hotel could definitely have been better in my opinion.|My advice would be to not overbook guests in future.

Awful, my bedsheets had stains, curtains were dirty, dusty and frayed. Additionally there was NO A/C. We arrived at the hotel at 4:15 to check in and the main entrance was locked and there was no reception. We waited outside with our luggage for more than 15 min. The only caveat was its proximity to main attractions. That to say we checked out fast and went somewhere else as we felt uncomfortable. Don’t book this place.

I chose this hotel based primarily on location. The location is good, close to the river and notre dame, and central for other attractions if you don't mind a little walking.
At check in it was obvious straight from the start there might be issues.
The receptionist was looking for the key to room 26 for us, didn't find it, turns out they overbooked, and gave us room 25.
I had paid upfront for superior double, the room they put us in was a standard. Dark and smelled musty, and someones hat still left in the closet. Somebody else might not have said anything but I definitely had to. I went to reception, told them I paid for superior and it definitely was not what I had been given.
At that point he said there was no other room available and nothing we could do, he would raise it with the manager of the hotel. The first reception man did actually seem like genuinely felt disappointed for us, and he didn't know what to do bless him. He was at least trying.
We went out, feeling upset and disappointed and considered insisting on a full refund as not what we paid for and trying to find somewhere else, but when we got back after a little walk the reception man told us he spoke to manager and we would be moved to superior the next day, refunded 50% of the first night and given a bottle of champagne by means of apology.
We accepted and although it meant the first night we were unsettled and unhappy, couldn't relax, at least we didn't have to panic about finding a room anywhere else.
Breakfast was complimentary, basic, cheese, bread, yogurt, egg, not the most amazing quality but we don't eat much first thing anyway. The coffee was good, and we didn't get told about the complimentary water so didn't use that facility.
The next day we were moved to s superior room which was much nicer. Colourful and windows facing the street. Bathroom toiletries are basic, and tea and coffee and small kettle provided. We could unpack and relax a bit at last.
After night 3 , on our day out in paris I recieved a number of phone calls and an email to say we were to vacate our room! I told them I paid for 4 nights! When we arrived back at the hotel the reception lady just said its sorted, but there had obviously been another confusion regarding the booking systems they use at this hotel. I didn't feel as though this hotel tries to look after it's guests on a personal level, I felt more like they overbooked and hoped they can pass of standards as superior.
The cleanliness was OK, not perfect, under the bed very dusty and high mirrors dusty, and the door to our room was left unlocked after cleaning. Room 22, the door needs to be pulled tight to shut properly.
The lift was working fine.
We enjoyed out anniversary break in paris.
The hotel could definitely have been better in my opinion.
My advice would be to not overbook guests in future.

The Hotel is in a 400 years old building!, in an OUTSTANDING location in walking distance to magical places. The staff is nothing if not magnificent. My kids now want to move to Paris. Everything you’ll need is a walk away. Any Asian, Italian and of course French food to die for. Shops like La Petit Prince shop, Musée D’Orse, the Lourve. If you want to have a wonderful time in the St Germain area I highly recommend this hotel.