HÔTEL LEFT BANK * * *
宾馆
€€€
4.7/5
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成员的意见HÔTEL LEFT BANK
4.7/5
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
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The room is comfortable, and that air-conditioning was spot on!
The beds were extremely comfortable, and linen and towels were of nice quality.
Bathroom had two sinks and a nice shower.
The only thing I would change is the front desk staff, as they are not very friendly.
When we checked in, we looked at the room and found that we would have to go up and down a flight of stairs each time. (6nights)! We are three females of age with luggage and one of us just had surgery of the knees. We went back to the desk to ask for a different room and explained the reason why we needed a room with no steps and the gentleman Rishi was not helpful at all refusing to help. Not only was he not helpful, but he was rude and did not handle the situation professionally and We were immediately disappointed in the customer service on the first day. I had to ask for the manager and she was very helpful and accommodating. She quickly found a room for us in 5 mins and we enjoyed the six nights in this hotel.
I was a hotel manager for 10 years with Hilton. This would not be acceptable.
Perhaps your front desk staff needs more training. They need to smile and have a conversation with the guest to make them feel welcome.
It was like pulling teeth to get more than two words out of their mouth and nobody smiled. The lobby is dark and dingy, not very welcoming presentation at check-in.