MELIA PARIS NOTRE-DAME ^{* * * *}

What an excellent hotel. Rooms are small (typical to Paris) but we stayed in the large Deluxe room which was about enough for 2 people. The service is spectacular. Re the area, as long as you can avoid the Saint Michel area the small streets of Saint Germain are lovely.

Perfection! If I ever go back....I will 100% stay here. Do yourself a favor, stop researching and book this hotel. When you imagine a French hotel it should be this. Small, boutique, intimate. The friendliest, most helpful people in Paris. Antonio, Victor, Aldo, Esty, Adam were helpful with dinner reservations, taxiis, suggestions on visiting sites and handled any other requests we had. Rooms were lovely. Comfortable, clean and well appointed. Location cannot be beat. Breakfast was splendid. The courtyard was precious. This hotel exceeded our expectations for customer service, location and comfort. Highly recommend.

Our first time in Paris couldn’t have been more perfect. The service was impeccable, and everyone at the hotel spoke excellent English. We arrived just before noon after a long flight, and they were able to accommodate us early which gave us a chance to freshen up before heading out.

The rooms are beautifully designed with individual artistic themes. They’re smaller based on North American standards, but definitely not as compact as rooms in Japan. We were asked if we wanted to upgrade but I preferred the one I chose with the partial view of the Notre Dame. Anyway, the room's charm and attention to detail more than made up for its size. If you prefer cozy, charming and quaint, you'd love it.

Breakfast is top notch in their lovely cafe. Didn't have to go to a boulangerie to gouge on croissant and pain au chocolat. They're better than anything I've ever had back home in Toronto.

And the location's unbeatable. A few steps outside, and you’re surrounded by cafés, brasseries, patisseries, shops for books, toys, souvenirs, Asian restos, and a whole lot more, all within a few minutes’ walk. We even got to buy mangas in French. Notre-Dame is just around the corner, you can even see it from the hotel and, in our case, from our room. Other spots like the Seine, Sainte-Chapelle, the Conciergerie, Shakespeare and Company, and the Louvre (stretch that walk a little) are all nearby. And if you want to venture farther, the train station is close, making it easy to get anywhere. Even Versailles is just literally one train ride away, no transfers needed.

The little surprise they provided on our first night was the cherry on top of an already amazing experience. Honestly I can’t think of a single negative thing to say. Perhaps the weather? It rained when we arrived and they even had to say sorry for the weather as if it was their fault.

We’d love to come back!

Struttura molto curata; ben pulita; posizione ottima, a due passi da Notre Dame, e ben servita.|Staff molto cortese ed affettuoso, pronto a soddisfare ogni nostra richiesta.|Un particolare ringraziamento alla Signora Rocio, molto professionale, carina ed affettuosa.|Grazie a tutti.|Ritorneremo sicuramente.|Carlo e Sara

Le personnel d'accueil est très serviable. Le 1er contact est bon, on a bien l'impression d'être ds un 5 *. Arrivé dans la chambre, salle de bain plutôt petite, finitions faites un peu à l'économie, la 5e etoile semble deja moins justifiée, et sentiment de froid. La chambre est en angle, il y a bcp de fenêtres, l'isolation n'a pas l'air très bien faite, et surtout, je constate assez vite que le chauffage ne fonctionne pas.
Je demande à changer de chambre, mais on m'explique que l'hôtel est complet (curieux, sur le site en ligne il reste des chambres dispo...). Après 30 mn de palabres et d'attente, le receptionniste se deplace pour constater le défaut de chauffage (il doit faire 10° max dans la chambre), reconnaît le problème et me fait livrer 2 radiateurs d'appoint dans la chambre.
Le lendemain au check out, excuses de rigueur et on m'offre le petit déjeuner.
En synthèse, les chambres dont plus 4 * que 5*, le personnel est à la hauteur tant que tout va bien, mais au moindre souci, la hiérarchie verticale prend le pas sur le service clients, et on sent un personnel incapable de prendre des initiatives rapidement pour régler le problème. La 5e étoile disparaît alors complètement.
Hôtel pour touristes, ne convient pas à une clientèle d'affaires régulière.

Update La direction a répondu à cet avis en critiquant mon concept d'un hôtel 5☆.
L'hôtel est bien affiché 5☆ sur Google ou booking. Quand on fournit une chambre à plus de 500 euros la nuit sans chauffage , on s'excuse et surtout, on ne critique pas le client, sinon ça finit par devenir gênant.