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成员的意见CARBONI'S
3.9/5
50 通知
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
与我们的合作伙伴一起寻找独一无二的假期优惠
We dined at Carboni’s last night and unfortunately had a deeply disappointing experience. Our pastas arrived undercooked and were simply inedible. We sent them back, opting not to order replacements as it was already late in the evening.
When we reviewed the bill, we noticed the pastas were still included. We asked to speak with the evening shift manager, hoping to resolve the issue respectfully. Instead, we were met with unexpected hostility. He insisted the dishes were “perfectly fine” and that we were obligated to pay for them, despite the fact that they had been returned. His tone was combative, dismissive, and entirely unprofessional.
Having worked in the hotel and hospitality industry for 16 years, I can confidently say this was one of the most mishandled customer interactions I’ve witnessed. When I asked for the general manager’s or owner’s contact information to follow up, he refused to provide either.
Customer service starts at the top, and if this individual’s attitude is allowed to persist unchecked, it will only undermine the restaurant’s team and the guest experience at Carboni’s. If he were part of my organization, his conduct would have warranted immediate dismissal.
For context, I rarely send food back and can count on one hand the number of negative reviews I’ve left. But this experience warranted one.