RITZ HEALTH CLUB

I had an absolutely wonderful experience at The Ritz Spa in Paris. I booked a massage for my partner's birthday, and from the moment we arrived, everything exceeded our expectations. We were warmly greeted by the staff, who went above and beyond to accommodate our every request.

After a brief consultation, we were able to choose the exact style and type of massage we desired—and it was nothing short of perfect. The atmosphere was serene, creating the ideal environment to completely unwind and forget the world around us.

It was truly a memorable experience, and I can't recommend this spa enough for anyone looking to indulge in pure relaxation.

Quite bad experience on the first day of the new year. We booked an 1 hour Creative massage service, we arrived 10mins late and the staff told us she will deduct 20mins from the service time. We spent some time to communicate because I didnt expect that they don't give any time buffer before and after the service, everything is not negociable, we dont have any choice at all. The frontdesk lady was tough and kind of impatient, like, this is no choice, we cannot cancel, we cannot move to later hours that day, she just doesnt accept any negociation. Like, either you accpet a 20mins reduction, or you leave, but you still have to pay. I asked for alternative compensations, a discount on the total price, or a coupon of restaurant, or whatever she can do, she didnt take 0.01 second to think and she said NO! Finally she propose that we can use the swimming pool, but did you bring your swimming suits? Oh you didnt, then its a pity, I have done everything I can for you, its your problem not to bring a swimming suit with you everyday when you go out.... I find it not nice to propose something not feasible at all and pretend that they have made all the efforts...
I didnt expect that the time waiting at frontdesk, check confirmation, communication, change clothes, locker problem (the locker is not functioning so I waited staff to come to fix, back and forth, finally changed a locker), everything is counted and reduced in the massage service time.
They said they cannot extend the massage service time because its fully booked today, but its very empty in the changing room. Also the main issue is that we had a Duo room, and this room is booked for the next customer, if they separte us into 2 single rooms, the problem could have been solved, however they did not propose this solution until I point out it, and they said its possible. But one of us would still have a 20mins of reduction of service time.
The lady at front desk promised to offer us 2 glasses of champagne as a compensation, but she didnt offer them at the end. I asked 3 times and they just pretend they dont know what Im talking about, asked me to wait and went to call another person, finally then never come back to me again... its not a question of champagne but really the attitude and service. When we mention that the customer experience is bad, they look like they dont care and they can afford to lose some customers...
I seriously think that as a 5 Star luxury hotel, the service could be better, they could make a bit effort to find a solution for customer when its possible (and apparently it was possible, they just dont want to deal with us).

Nous avons profité du tea time. Excellent moment de convivialité. Ambiance zen, beaucoup de choix sur place et le personnel est bienveillant.

Il avait un souci imprévu avec mon rendez-vous. La dame de l’accueil a géré cela parfaitement et avec beaucoup d’empathie.

他們讓洗頭小弟幫客人剪頭髮，而且技術其差無比