LE BURGUNDY PARIS ^{* * * * *}

The service was terrible. We were treated poorly by the front desk either when checking in and when checking out. The waiter at the restaurant chased us when leaving lunch alleging that we didn’t signed the bill but we did.

Beautiful hotel but falls short on the two most important things a guest looks for, a comfortable bed and a good shower. Beds are not very comfortable and the shower water temperature keeps changing.

tutto di ottimo livello. personale efficiente e cortese

We stayed 2 nights. At check in , 2pm, one of our party on entering their room (503) commented on toilet /sewage smell and asked to change room. Informed none available but the fault would be rectified . We returned in the evening - lesser smell . We later went out for dinner, returned at 12, and informed we missed the residents bar, people still there, but ok. Went to bed.

The next morning 503 commented on smell again. We had breakfast , 4 of us had poached eggs - looked amazing - unfortunately cold ((2 sets were fridge cold) . Two people sent theirs back , came back the same - with dirty plates.

Went out all day, returning at 6pm, smell same and front desk informed. No change of room.

We returned after dinner, 11.40, same server in lounge, closed door as we approached- informed bar closed sgain, we asked politely again, firm no. Asked where we could get a drink - informed the mandarin nearby, which she informed us was lovely, had a bar called 8, we could have a drink. We went there and had two lovely rounds @ 150euro per round, returned perfectsatisfied.

Next morning had breakfast elsewhere due not wanting to have to have unreliable food and checked out at 9.30. (Stored bags in reception - thank you. Funnily enough we did sit down @ in atrium for coffee and a drink , but infmed that lovely bright area not a spas only served afternoon tea there !! , so we waited in the darker bar for our transport)

Left.

I appreciate the opportunity to sit our views, we won’t be posting on review sites as we don’t like being associated with negative reviews.

As business owners we found all of these issues annoying, disappointing, easily rectified, and lazy.

Brian Hoban

Merci à toute l’équipe pour votre accueil. Nous avons passé mon mari et moi même un merveilleux moment. Merci pour les délicats attentions que vous nous avez apporter pour l’anniversaire de mon mari. Le petit gâteau que nous avons dégusté le dimanche soir à la maison nous a transporté. Les cocktails étaient délicieux.
Merci pour votre professionnalisme.
A bientôt
Mme HALIN