MAISON ALBAR HÔTELS - LE PONT-NEUF ^{* * * * *}

I had an amazing stay at Maison Albar Hotels Le Pont-Neuf! The location is perfect — right in the heart of Paris, close to the Louvre and many great restaurants and shops. The staff were incredibly friendly and helpful throughout my stay. The room was beautifully designed, very clean, and had a luxurious feel. I especially loved the comfortable bed and the quiet atmosphere, which made it easy to relax after a day of sightseeing. The spa was also a lovely bonus! I would definitely stay here again and highly recommend it to anyone visiting Paris

The Hotel is in a fantastic location and is presented very well. The decor and cleanliness was as expected; and all||of the reception and concierge staff were pleasant and helpful. We used the spa area which although is very small, it has everything you need with a lovely ambiance and relaxing feel to it. Unfortunately this is where the positives ended and as a family we were very disappointed with the communal spaces within the hotel, the fact that’s it’s merely half a dozen chairs in the lobby that essentially cover every role and requirement you’d expect in a Hotel . Our biggest gripe of the trip was when tried to use the bar on the first night and the most arrogant and rude bartender essentially told us we couldn't sit in the bar as it’s also the restaurant and people were booked in for dinner. The same guy huffed and puffed at us even asking for drinks and made us sit in the small lobby which just made a mockery out of the vast amount of money we had paid for the 3 days we visited central Paris. Such was the bad attitude of the man we never again tried the bar, Resturant or any area of communal space within the hotel and it ruined the trip for us. It’s simply not a family friendly Hotel and it shouldn’t be advertised as one. Breakfast was another saga each morning with the waiting on staff generally finding any basic request like asking them to run a marathon. It wasn’t even extravagant things we asked for, milk for the children, can the empty pastry tray be re-filled? Everything was accommodated through gritted teeth and with almost disgust at the audacity of asking in the first place. Everything single day we were asked to wait for breakfast as the Resturant was full, yet again in the small lobby that covers all roles. The restaurants that small that I’d say it struggles to accommodate more than a third of Hotel guests at any one point. So avoid any popular times. All in all very disappointing and all of the hotels compactness issues are exacerbated by rude and horrible waiting on staff.

Je tiens à faire part de ma profonde déception suite à une expérience extrêmement frustrante et décevante avec le spa de l’hôtel Maison Albar, Pont-Neuf.

Pour mon anniversaire, mes élèves m’avaient offert un massage de 50 minutes avec accès au spa, une attention qui m’a beaucoup touchée. J’avais rendez-vous le samedi 6 avril à 18h30. Prévenante, j’ai pris un Uber bien en avance, mais un accident sur la route a causé un embouteillage majeur. J’ai immédiatement appelé l’établissement pour signaler mon retard. La personne que j’ai eue au téléphone s’est montrée froide et peu compréhensive. Elle m’a annoncé, sans réelle compassion, que je perdrais 20 minutes de mon massage — ce que j’ai accepté sans discuter, consciente que j’étais en tort malgré les circonstances exceptionnelles.

Malheureusement, la circulation ne s’est pas améliorée, et j’ai rappelé plus tard pour prévenir à nouveau. Cette fois, on m’a dit que le massage était définitivement perdu… mais que je pouvais tout de même venir profiter du spa et d’un jus de fruits. Sérieusement ? Après plus d’une heure dans les bouchons pour ce qui était censé être un moment de bien-être, me retrouver avec un jus de fruit à la place d’un massage d’anniversaire payé par mes élèves ? J’ai trouvé cette proposition à la fois dérisoire et irrespectueuse.

Je me suis rendue sur place malgré tout, espérant un geste de leur part. Mais rien. Aucun effort pour rattraper la situation. La responsable n’a rien voulu entendre, jusqu’à proposer finalement un soin de 30 minutes (au lieu des 50 prévus), que j’ai refusé par principe : ce n’était pas ce qui avait été offert, et je ne suis pas responsable d’un accident sur la route.

Le manque total de souplesse, d’empathie, et de professionnalisme dont a fait preuve l’équipe est indigne d’un établissement qui prétend offrir du bien-être et une expérience haut de gamme. Un simple report du rendez-vous aurait été la moindre des choses.

Je ne peux que déconseiller vivement cet établissement et le faire savoir autour de moi.

Accueil nulle

I had a fantastic time at the Maison Albar. The room was well maintained and clean, as was the rest of the property ( although they should put kettles in their rooms). The location was fantastic.

The staff members were wonderful. They were very proactive and accommodation.