MAISON ALBAR HÔTELS - LE PONT-NEUF ^{* * * * *}

Ho acquistato un pacchetto benessere in questa Spa 5 stelle, ma purtroppo l’esperienza è stata tutt’altro che all’altezza delle aspettative per un importantissimo dettaglio.

Durante il massaggio di coppia ho dovuto togliere una collana, che ho riposto nella tasca dell’accappatoio perché le massaggiatrici ci stavano attendendo in sala relax per offrirci da bere. Dopo il trattamento ho proseguito con il percorso benessere in piscina e, alla fine, mi sono fatta la doccia e ho lasciato l’accappatoio nel cesto della biancheria, che era vuoto. Non c’erano altri ospiti nella Spa quando me ne sono andata.
Appena quindici minuti dopo, rendendomi conto di aver dimenticato la collana nella tasca dell’accappatoio, ho chiamato subito la Spa per segnalarlo e fornire una descrizione dettagliata. Nessuno mi ha richiamato quel giorno.
La mattina seguente ho sollecitato nuovamente, e solo nel pomeriggio è arrivata una telefonata al numero del mio compagno per dire che gli accappatoi erano già stati consegnati all’impresa di pulizia e che non si poteva fare più nulla. Se avessero controllato subito, come ci si aspetta da una Spa di questo livello, la collana si sarebbe potuta facilmente recuperare.

Per una struttura che si presenta come 5 stelle, la gestione è stata disorganizzata, poco attenta e assolutamente non all’altezza del livello promesso. Decisamente delusa. Un’esperienza che non consiglio.

I seldom leave reviews online, but this stay was so pleasant that I wanted to share my experience for those who are looking for accommodation in Paris.

We chose this hotel mainly because the location is perfect. It is near Châtelet/ Les Halles and Pont Neuf stations which allow you access to multiple RER and metro lines. Direct access to RER B line so easy to reach to get to and from airport and gare du nord. (However escalators and lifts in Châtelet station closest to the hotel are often broken so you may have to exit to the ground level via Westfield the shopping mall) There are also bus stops nearby. It is also within 10-20 minutes of walk to many famous spots like Notre Dame, Saint Chapelle, and the Louvre. It is close to Le Marais and Saint Germain areas which house many good restaurants and shops.

We stayed in the superior room (the most basic room). We requested for room with street view in the booking and they entertained our request. We had just enough space to lay open two large luggages but it was expected. Everything was clean. Bathing area was spacious; the toilet is Japanese-style/high tech one! The bed is very comfortable. There is ample lighting for brightness but in a warm and pleasant tone. I also like the smell of the room scent.

But the most surprising and pleasant part is the impeccable service of every staff. We were given early check in at 8am without request - which was the best gift after a tiring 14-hour flight. Every staff at the reception and in the restaurant spoke good English and greeted us with warm smiles at every encounter. They kindly facilitated our request to prepare a packed breakfast as we had to leave early before the buffet breakfast time one day.

After the stay, I understand why their hotel slogan is “casually luxurious”. Even though the setup of the hotel may not be as grand as a “typical” 5 star hotel, there are many details that reflect the thoughtfulness of the design of the hotel room. Yes the price is not cheap, but we felt very well taken care of and well rested. I would definitely consider coming back if I revisit Paris again - and would 100% recommend it to anyone who wouldn’t mind paying more for a comfortable and convenient stay in Paris.

After our organized tour we stayed 3 extra nights in Paris. This boutique hotel was very nice. The concierges, Nicholas and Xavier, were terrific. The room and bathroom were quite large, and well appointed with a comfy bed and great shower. The attached restaurant and bar had nice selections. I recommend the Maison Albar Hotel for long or short stays.

Voltamos 2 anos ao Maison Albar, local continua com boa apresentação e excelente recepção.
Quartos bem conservados.
Banheiros limpos.
Serviço péssimo. Pedimos serviço de quarto do restaurante e não foi entregue. Descobrimos 1:30 após perguntarmos na recepção que não haviam feito.
No dia seguinte no café da manhã pedimos ovos beneditos que consta no cardápio após 40:00 minutos descobrimos após perguntamos que também a cozinha não fez.

un emplacement de premier choix||Un personnel attentionné et discret.||une chambre confortable avec une literie à la hauteur de ce type d'établissement.||le petit déjeuner tout en fraicheur ||Et tous nos remerciements au voiturier qui a trouvé la solution pour sortir notre voiture récalcitrante du garage.||||A bientôt à la maison Abar Pont Neuf de Paris||||Annick et Denis