HÔTEL LE MÉRIDIEN ÉTOILE ^{* * * *}

Worst hotel I’ve ever stayed in first room had mold in the bathroom then after an hour of asking for another room at reception they finally gave us a new one then they have construction going on in right above us at 7am

Not up to the standards. The rooms are hot and difficult to adjust the temperature. Service is too slow, and options for in room service are very limited. The only great thing is the location.

Le service client était satisfaisant, mais malheureusement, nous avons constaté qu’après avoir quitté la chambre, du personnel (probablement l’équipe de ménage) y est entré en notre absence et a volé deux montres.
Je pense que la direction devrait être plus vigilante quant aux personnes qu’elle recrute, car parmi elles, certains n’hésitent pas à voler sans aucun scrupule.
Comme nous avions déjà quitté l’hôtel pour un autre pays, il était malheureusement trop tard pour signaler l’incident à l’hôtel Le Méridien, d’autant plus que nous ne nous sommes rendu compte du vol qu’un peu plus tard.
Si vous séjournez dans cet hôtel, faites très attention à vos affaires personnelles!!

**1-Star Review: Unbelievably Disappointing - Stay Away from Le Méridien Paris Arc de Triomphe**

As a loyal Marriott Titanium Elite member, my recent experience at Le Méridien Paris Arc de Triomphe was nothing short of a nightmare. From the moment I checked in until the moment I checked out, every aspect of my stay was profoundly disappointing. I received absolutely zero recognition as a Marriott Bonvoy member—no warm welcome, no thank you,—and despite traveling with two suitcases and a 4-year-old, there was no offer of luggage assistance.

The room was minuscule and equipped with a sofa bed, and they provided only two towels for three guests. Ongoing renovations made the hotel unbearably noisy, making it impossible for my daughter to nap. To top it all off, a fire alarm blared for more than ten minutes in the early morning hours, and when I sought help, the staff were completely clueless, leaving emergency calls unanswered.

The so-called "Duty Manager," Franc, was the most unprofessional manager I’ve ever encountered. His rudeness, defensiveness, and refusal to take responsibility for the myriad of inconveniences we faced were appalling. He even denied me a Marriott employee discount simply because I was a Titanium Elite member using points, which is not only unacceptable but also goes against Marriott's own policies! This manager effectively ruined our entire trip to Paris.

Food and beverage service was abysmal—cold fondues, 30-minute waits for drinks, and when I inquired about watching a specific French Open game channel, I was dismissed with a snarky suggestion to "go complain to management." The bathrooms were dirty, often containing hair from previous guests, and the €20 daily lounge allowance for a lounge that was closed was laughable, barely covering a single drink for three people.

This hotel is devoid of basic hospitality, professionalism from the staff, and any semblance of the Marriott spirit. If you are a Bonvoy member—especially at the elite level—you will be utterly disregarded. The standards here are shockingly poor. Spare yourself the frustration and book your stay elsewhere.

الموقع لا باس فيه
الاستقبال جيد
فيه ميززززه بالتطبيق الخدمه الذاتيه استطيع عمل دخول وتحميل المفتاح على الجوال وهذه ميزه اضفت نجمه عليها
بس ما طبقتها لان ابي مفتاح اريح من الحوال
خدمتني الموظفه اليزا لطيفه جدا
نقصت ثلاث نجمات االاول
ضايقني موضوع التامين اغلب الفتادق ماياخذون ماعرف وش هالشي جديد .!؟
انا حجزت من تطبيق الفندق غريبه ياخذون تامين دايما احي وما عمر احد اخذ تامين نهائيا استغربت انها طلبت مره تم السحب بالبطاقه دون علمي ورفض لان البطاقه مسبقه الدفع الحمدلله استخدمتها
وقلت لها كاش وقالت خلاص مايحتاج
هالنقطه ضايقتني كثيررررر
الشي الثاني ريحه الغرفه والله تصرع
الدور الثالث ما انصح احد يسكن فيه كل الدور والله الريحه تصرع .. خصوصا للي يتعبون من الروائح
وتعتبر سلبيه للفندق
اتمنى من اداره الفندق تاكيد على الموظف عدم اخذ تامين العميل لن يعمل تسجيل خروج الا بوجودهم وبيدفع ماعليه والثاني معرفه مصدر الرائحه وحل الموضوع وشكرا