MAYO

Masud at Mayo was an excellent server for our group!! We came in from the airport to be seated for dinner about 20 minutes before closing. He was gracious with seating us, took our order, and the food came out with good timing. The food and drinks were tasty! Great service too!

8 October, 2024 was date of our visit. My daughter and I.
Delicious Food Abominable Service!
We wanted to make it an early night because 'tomorrow' began our Viking Cruise Adventure. Our group was leaving the hotel quite early, and going to the train which was departing at 9am. We arrived for dinner some time roughly around 7pm. The restaurant was very quiet. We know the French tend to dine later in the evening so for us this was a perfect time. We had hoped to be in bed before 10pm.
Unfortunately the hotel restaurant, Mayo Cafe, ("offering a cuisine that celebrates local producers and seasonal products," though fantastic in food prep and presentation, the service was ABSOLUTELY ABOMINABLE. (What do they care, they rarely see the same customer again anyway...)
When in a dining establishment, (one I consider "fine dining" especially!) the waiter should NEVER tell a customer, "Just a minute..." as they FLY past the table, after being waved down by guests, waiting for some time after finishing their meals. We never saw that guy again for the rest of the long drawn out evening.
The worst of it was after our having to get up and leave the table a few hours after being seated with dragging service, to go find our bill, the wait person asking V if she worked there. I was annoyed by my asking to be charged on my credit card in US Dollars as is my custom, and BEING TOLD by this wait person that "it doesn't matter."
We did not leave the restaurant until close to 10pm.
As mentioned, the food was delicious and all was presented in a very appealing way. The drinks came within 10 minutes, which was ok. The starters came immediately, a little too fast. The starter plates were not finished, when our mains arrived. The starter dishes were not removed. Then nothing. No one asked how our plates were, no one asked if we would like another cocktail. No one cleared the dishes, or asked us if we would like dessert. There were a few other diners by then, in similar situations.

Starters: Daughter had the butternut squash soup, while I had the Blue Crab Mediterranean. Both were delicious and elegantly presented.
Mains: Daughter had the Caesar Salad with chicken which was well presented but pedestrian. She enjoyed it, but said it was unremarkable. I had the lamb chop, which was actually a small rack of lamb, perfectly prepared, with a side of Celeri Fricasse apple and Comté cream. Fantastic. This may have been the best tasting meal I had in my entire holiday. (I have little nice to say about Viking cuisine)
If we had wanted dessert we'd have been a sorry lot. We never saw OUR waiter again, and it took a few tries to get a bus person to tell a wait staff person (after ours literally and verbally brushed us off) to get one cup of coffee.
I am a regular guest at Hyatt properties, and this entire dining experience did not reflect well on the superior service I have had from coast to coast in the USA.
FYI we found ourselves as guests at this property because it was chosen by Viking Cruise Lines.
Thank you for letting me vent.

The Mayo restaurant in the Hyatt Regency Paris Etoile is an amazing, trendy restaurant with excellent food and the service is even better. We loved the fresh, clean design of the restaurant as well.

Dorian, our server, was top notch and we really appreciated his exemplary level of customer service. We had a lovely experience and Dorian had excellent English skills to boot. French waiters are top notch! The luscious, cheesy, croc monsieur that we had was also killer! The gnocchi, pork and sweet potato was also excellent.

We were at the Mayo restaurant multiple nights for dinner and breakfast it was always fantastic. The service by our other waiter was great as well and food was exemplary! Five stars! A great Paris experience in a lovely hotel.

Restaurant chic, cadre élégant et spacieux.
Le cheeseburger au comté était avec un pain brioché et un une viande généreusement, sauce à part pour pouvoir doser soi-même.
Prix fort parisien pour les clients qui recherchent le confort et la qualité

Serveur très désagréable, mauvaise expérience