结果 专业博物馆 巴黎

建筑与遗产之城

博物馆
4.1/5
63 意见
开放式 - 农场到19h00 时间表

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1, place du Trocadéro et du 11 Novembre, 75116巴黎, 法国 在地图上看到
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4.1/5
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访问于五月 2025
Do not plan to leave any time after 6:30pm if you are doing the audio tour!! You are required to leave a piece of ID with the desk you receive the headphones from for the duration of your visit. They rushed us out at 6:40pm today even though it is open until 7pm which we were not warned of at the beginning of our visit. We did not get to complete the tour. When we went to return the headphones and phone the desk was closed and locked so we were met with confused staff who didn’t know where to put them. We were distracted and frustrated as we left so failed to realize we had not gotten our ID back. When we realized this we ran back to the museum but were met with a dismissive security guard who told us he could not help us and to return tomorrow morning at 11am when they re-opened to retrieve it. This was after we repeatedly informed him our flight back to Canada leaves at 9am that day and had asked if he could call someone. He smugly smiled through the entire interaction. After we explained our unfortunate situation for the fourth time he walkie-talkied one of his co-workers who informed him they had the passport in their office and we could go retrieve it immediately. Before telling us how to do this he asked if we spoke French after the entire conversation with him seconds before was completed completely in French. The retrieval process was easy and the other guard was very kind and helpful. Since they had locked their station before we left the building I am under the impression our ID was removed from the building before we left the first time. Very frustrating.
建筑与遗产之城
建筑与遗产之城 经理
15/07/2025 à10:54
Thank you for your visit and for sharing your detailed feedback.

We are sincerely sorry for the frustration you experienced during your visit, and we fully understand how upsetting this situation must have been, especially given your travel schedule.

To ensure the return of the audio guide equipment, we ask visitors to leave a piece of ID at the counter, as a standard procedure. The museum closes at 7:00 pm, and our teams begin guiding visitors toward the exit starting at 6:40 pm to allow a calm and complete closure. We acknowledge that this may not have been clearly communicated during your arrival, and we are currently working on updating our website and visitor signage to avoid such misunderstandings in the future.

Regarding the situation with the security staff and your passport, we regret that the interaction was not handled with more care and clarity from the start. Please be assured that your feedback will be shared with the appropriate teams so that we can continue improving our service and ensure our visitors feel respected and supported at every step.

We hope you were still able to enjoy part of your visit and wish you safe travels back to Canada.
访问于五月 2025
Take note: although it closes at 7pm, security will rush you out at 6:35pm. The tour was to take an hour and a half so they should have told us that we didn’t have enough time.

The kiosk that rented the audio guide was already closed and they had taken my passport for collateral. The security guard told me I had to return the next day which wouldn’t have worked because we fly out the next morning. After explaining in french several times that it was not possible for us to return because of our early departure, he just laughed at me and said ‘tant pixs pour vous, c’est fermer pour le soir’ I asked several times for the phone number of someone to call he finally called the head of security who had it. When giving me instructions on how to get to the office, he asked if I spoke french! Oui, bien sûr! We had just had an entire exchange in french.

Although they were very rude and dismissive, we enjoyed the second floor more than the first, the modern architectural displays were fascinating and beautifully displayed. Too bad we didn’t have time to really check it out.
建筑与遗产之城
建筑与遗产之城 经理
15/07/2025 à10:56
Thank you for visiting the Cité and for taking the time to leave a review.

We’re sorry that the end of your visit was impacted by the museum’s closing procedures. While the Cité officially closes at 7:00 pm, our staff begins a gradual closing of the galleries around 6:35–6:40 pm to ensure a smooth and secure exit for all visitors. We acknowledge that this timing may not have been clearly stated when you began the tour, and we are in the process of updating our information materials accordingly.

Regarding your experience with the audio guide return and the recovery of your passport, we truly regret that the interaction with our staff was not more courteous or helpful. This does not reflect the level of welcome we strive to provide, and your comments will be shared with the teams involved for immediate follow-up.

Despite these issues, we are very glad to hear you enjoyed the second-floor galleries. The modern architectural displays are indeed among our highlights, and we hope you’ll have the chance to return one day to explore them more fully.

Safe travels back to Canada.
访问于五月 2025
J'ai été très surprise du tarif de 19,50 euros pour l'exposition temporaire sur le mur de Berlin, d'autant plus que ce tarif ne permet pas l'accès aux collections permanentes. Il faut tout de même être un peu raisonnable, ce musée est un EPIC sous la tutelle du Ministère de la Culture, il devrait être plus accessible, c'est honteux.
建筑与遗产之城
建筑与遗产之城 经理
15/07/2025 à11:00
Merci d’avoir visité la Cité et d’avoir partagé votre retour.

Nous comprenons votre étonnement concernant le tarif de l’exposition sur le Mur de Berlin. Il s’agit en effet d’une programmation exceptionnelle produite par un partenaire externe, présentée temporairement dans nos espaces.
Dans ce cadre, le tarif appliqué est celui de l'organisateur de l’exposition, et non celui de la Cité de l’architecture et du patrimoine. Ce billet ne donne pas accès aux collections permanentes du musée, qui restent accessibles via notre billetterie habituelle.

Nous avons à cœur de proposer des tarifs accessibles pour nos publics, conformément à notre mission de service public, et nous vous remercions pour votre vigilance et votre attachement à ce principe.
访问于五月 2025
裡面很酷像是教堂內部和建築物融成一體,非常不同的感覺,特別是這邊往巴黎鐵塔方向看有很好的視野室內很大挑高逛起來很有震撼感
建筑与遗产之城
建筑与遗产之城 经理
15/07/2025 à11:01
感謝您的來訪與留言!
很高興您欣賞我們博物館的展品與建築特色。從這裡欣賞巴黎鐵塔的視野確實非常獨特,也很歡迎您下次再來探索更多展區!
访问于五月 2025
My second time visiting this museum. Other than the wonderful to-scale casts and structures of ancient architecture from France, there’s a fascinating exhibition of modern architecture including some of Le Corbusier’s seminal works. This one has place has lovely views onto the Eiffel Tower.
建筑与遗产之城
建筑与遗产之城 经理
15/07/2025 à11:04
Thank you so much for your kind words and for visiting us again! We’re delighted to hear you enjoyed both our ancient and modern architecture exhibitions, as well as the views. Your support means a lot to us, and we look forward to welcoming you back soon!

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