午夜巴黎的车轮上

I booked a tour with Nicolas Manac'h, owner of Midnight in Paris on Wheels, for a midnight tour of Paris. The tour was scheduled for May 18, 2023 around 11:30 pm to midnight on May 19th. I was flying from Lisbon, Portugal and had a 12-hour layover in Paris. I spent countless hours, days, and weeks looking for a serious company to take me and my 17-year old son on a tour of Paris because we had never been there. I reached out to Nicolas via email on April 8. I received an email confirmation from him for May 18. On the day of the tour, I sent a message via WhatsApp to confirm everything and also the amount we agreed on around 9 am. I received a reply from Nicolas Manac'h three minutes later informing me that he was canceling the tour because he never heard from me so he was canceling the tour and states, “Bonjour, I sent you a mail, as I haven't heard from you, I will not be available tonight. Sorry.” Maybe Nicolas forgot that his email said that I was confirmed for that day and to bring cash, and I’m going to quote it here, “Bonjour Itamar,
Merci d'avoir reserve avec nous - thank you for booking with us!
We are pleased to confirm your tour with Midnight In Paris on Wheels. Our tour service picks you up and drops you off at your requested Paris (central) location in the magical city of lights, so you can sit back, relax and enjoy.
Please see details of your confirmed tour booking below.” Nicolas said that he didn’t hear from me, but perhaps he forgot that right after I got the confirmation email from him I replied and said, “Hello Nicolas,

Do you use WhatsApp? I do. If you use WhatsApp, I can keep you updated about my flight when I arrive in Paris and at the hotel.

Merci,” Also, maybe Nicolas forgot that after I replied to his email with the above message, we started to communicate in WhatsApp.

I was in complete shock! Paris was going to be the highlight of my trip in Europe. I spent two years trying to learn some basic French, so I could be polite and show some respect to the French people by trying to communicate in their language. All of a sudden, all my countless hours of researching everything about France had gone to the drain. This left me without any options for a tour in Paris when I arrived that night with my son. I was very disappointed and frustrated by this experience.

I would not recommend booking a tour with Nicolas Manac'h. He is unprofessional and unreliable. I would suggest booking a tour with a different company.