PARIS EIFFEL CAMBRONNE ^{* * *}

Good location. There’s no air conditioning though, just an exhaust-like fan. Room is also quite small but I guess for a budget hotel, it’s a standard in Paris. I was asked to pay for city tax even though it’s already included on the payment I made prior to checking in.

I recently stayed at this hotel in Paris and unfortunately, my experience did not meet expectations.

From the moment of check-in, I encountered issues. I asked the receptionist to use my Accor points for the booking, but she admitted she didn’t know how to process them. She assured me her colleague would handle it and asked me to pay the full amount upfront, including the value of the points. I trusted the matter was taken care of. However, at check-out, I was informed that the points were never applied, and I was asked to pay the remaining balance. Despite my frustration, I was told the manager would be contacted. Thankfully, the next day I received an email confirming I would be refunded, which I appreciated.

Additionally, I had booked a double room but was given a twin. When I went back to reception to ask for a change, the receptionist appeared visibly annoyed and even used inappropriate language (“merd*”), which I found unprofessional. Though she did provide a double room, it seemed unprepared, as a housekeeping staff entered the room with towels just minutes after I arrived, without knocking or apologizing.

Breakfast was another disappointment. As someone who works in the hospitality industry and has experience with Ibis Styles, I felt the breakfast offering was below the brand’s usual standard. The selection was limited and the atmosphere lacked warmth. The only highlight was the fresh orange juice machine.

On a positive note, the hotel’s location is excellent and offers great potential. However, better service, attention to detail, and staff professionalism are needed to bring the experience in line with what guests expect from the Accor brand.

Had a wonderful stay. Aca the manager and all the staff accross the different service areas were incredibly helpful, polite approachable and engaging. The rooms are clean and the endless supply of tea & croissants at the recetption was very welcome. The hotel is cwntrallt located within short distance ofcthe main attractions. Accessible by both public transport or within walking distance for those who prefer walking. I will definirely highly recommend it to friends and family.

El baño donde uno se baña muy pequeño ....solo eso le encontré de negativo a este hotel
La gente muy servicial y amable .

Boa estadia mas pequeno almoço extremamente fraco. Assim que se aproxima a hora de fechar não repõem a comida e quase que nos mandam embora, empregada pouco simpática, fiquei extremamente desagradada com o pequeno-almoço.