HÔTEL LE RICHEMONT

Très simple d’accès depuis la 14. Chambres propres et calmes.

It should be negative review. Terrible Booking Experience at booking.com with business and Poor Service – Do Not Recommend

I booked multiple rooms for my colleagues using a business account through Booking.com, and the experience was extremely frustrating from start to finish.

1. Ridiculously Overpriced
The price I paid was 2 to 3 times higher than the price of my personal account(so I thought there would be better service, I blame booking.com) and the regular price shown on the day of check-in. In fact, the actual rate was only 100 dollars or less each night, But I paid 320 dollars. I spent over 10 hours completing the booking process, having to deal with 10 different payment links and 100 automatic emails sent by the hotel. It was chaotic and inefficient.

2. Misleading Property Info told after the strenuous booking process

No breakfast option
No seating area on the ground floor
No elevator access for the first two floors — a huge issue since we had luggage and elderly travelers. This important detail was only disclosed after payment.

3. Cancellation and Refund Issues
I canceled one of the rooms within the allowed free cancellation window via Booking.com, and received confirmation. However:

The hotel refused to refund me, citing reasons that made no sense, also refused to provide the 2 rooms either.

I had to visit the hotel for 3 consecutive days to speak to the manager in person (while staying at another hotel nearby) before they agreed to refund.

Even then, the response was extremely slow. I had to follow up multiple times, and some of my refund queries were completely ignored.

Overall
Disorganized booking and payment system
Unclear policies and lack of transparency
Poor communication
Very slow customer support
No accountability unless you show up in person

What should have been a simple business booking turned into a time-consuming and stressful ordeal. I felt misled, overcharged, and ignored. I would strongly advise others to avoid this hotel — especially if you're booking for a team or on behalf of others.

The room is fine by 3 star standards, even cheaper than most. Location is ok. But the service is poor, the host at the entrance is discourteous and unserviceable.

Nous avons séjourné avec mon conjoint dans cet hôtel une nuit en mai 2025 pour un concert à l’Accor Arena.
L’emplacement est idéalement situé, au calme et à proximité de toutes les commodités.
La chambre était propre et moderne, malheureusement il y régnait une odeur de tabac froid.
La literie est d’excellente qualité !
Malheureusement l’accueil est quand à lui glacial. Nous avons eu l’impression à notre arrivée de déranger la personne qui nous a expédié de façon express sans même un sourire.
A notre départ une personne différente avec cette fois ci un léger sourire mais qui nous a expédié de façon tout aussi efficace sans même nous demander si tout c’était bien passé.
Nous gardons l’adresse en espérant que ce point aura évolué la prochaine fois !

Precisa de mais manutenção no geral. Cama confortável. Satisfatoriamente limpo. Pode ser uma boa opção em temos de custo-benefício.