COURTYARD BY MARRIOTT GARE DE LYON

Really bad service to VIP customers. I'm a platinum Bonvoy member, which means that I *live* with Marriott hotels, spending a minimum of two nights every week.

I booked a night with Bonvoy points, then had to cancel my trip because of a very sad personal matter, but forgot to cancel. This is clearly my fault. That said, instead of calling me and making me aware of the immanent no-show, the hotel acted on its own, made my stay a "no-show", re-transferred my points to me and charged 280 EUR (!!).

I was only made aware of this after facts. The guy on the reception desk was super helpful, but he could not help since Mgmt. insisted that I have to pay the 280 EUR. Given the fact that they by no means made me aware of the immanent no-show implications, that I am a platinum member, where you are told that you are the super VIP etc. etc., me offering to settle this by points rather than the 280 EUR (which was turned down), this is about the poorest service I have ever seen.

Never again!

Had a great stay here last week. Facilities and rooms were clean, very comfy beds, staff were all courteous, warm, welcoming. Great location right by a major transit hub + walking distance to the RER to Versailles. Also lots of food options nearby or a short walk from the hotel.

Superb hotel with a great staff, very seldom I've felt myself more welcome. The hotel is fresh, clean, new, and well located.

⭐⭐⭐⭐⭐ Highly Recommended!

As a Marriott Gold member who frequents various properties annually, my recent 3-night family vacation at the Courtyard by Marriott Paris Gare de Lyon was fantastic.
The hotel’s prime location near Gare de Lyon station offers easy access to bus, metro, and RER lines, making city exploration effortless. Our room comfortably accommodated four, was impeccably clean, and boasted a fantastic view of the Paris skyline and Seine. We could see a distant view of the Eiffel Tower and enjoyed seeing the evening light show from the room.

The staff’s friendliness and promptness were a great change from some Paris Marriott locations I have stayed at (Recommended do NOT stay at the Paris Marriott Opera Ambassador Hotel. When our in-room safe malfunctioned, it was swiftly repaired. While we opted out of the €24 per person daily breakfast (a bit steep!) as, the area has great boulangeries and restaurants. An awesome convenience was the complimentary filtered water station conveniently located across the hall from our room. Ice is also offered on two floors.

Additionally, the hotel securely stored our luggage post-checkout, allowing us to enjoy more of Paris unencumbered. For a delectable croissant experience, I highly recommend visiting Les Délices de la Gare de Lyon nearby. The area is safe, but please be aware of your belongings and pickpockets (as all over Paris- but especially when getting on and off crowded trains / metros at the station). Unfortunately, another tourist at the hotel had a pickpocket situation with their purse just as we were arriving.

Overall, this hotel provided a safe, comfortable, and convenient stay. Highly recommended! 5 stars.

We chose to go back for a long stay - the location next to gare de Lyon is super convenient and surprisingly quiet. Superb views over Paris - loved that.
Friendly helpful service and guidance every time we asked
4 stars for room because fridge had to be changed, had to be reminded to replace empty bath gel, inconsistent placement of coffee and tea bags, inconsistent number of towels.
But - problems were handled quickly and in happily.
Shoutout to Sid and our lady bartender for their friendly service and chats

PS - lovely restaurant with good food and great wine, cocktails