NEW HOTEL LE VOLTAIRE ^{* * *}

Un peu loin du centre-ville mais quartier très agréable

Chambres minuscule.
Lit en 140 une blague pour un 4 étoiles.
Insonorisation inexistante = réveillé à chaque passage et fermeture de porte.

Un 4 étoiles qui en vaut 2 ou 3 max mais au prix d'un 4 bien entendu...
Passez votre chemin.

Le personnel de l'hôtel est absolument adorable, patient et répondrons à toutes vos questions. L'hôtel est bien placé, le petit déjeuné est bon, et est servis jusqu'à 12h (veillez à y aller avant 11h si vous voulez des saucisses !). Cependant l'isolation est mauvaise, donc on entend toutes les valises dans le couloir, et toutes les portes qui ferment depuis la chambre. J'ai aussi eu un soucis avec une prise qui ne fonctionnait pas et qui était à deux doigts de sortir du mur... Mais à part ça, vraiment, j'ai passé un super séjour. Merci !

Très bel hôtel, emplacement parfait
Petit déjeuner copieux et varié

!!! Warning to other travelers, personal property went missing from our room during our stay !!!

Unfortunately I cannot recommend this hotel. During our stay cosmetics went missing from our room. In the same weekend another hotel guest also had things go missing from their room too.

Both cases were reported to hotel management, but despite the seriousness of the issue, the management were not surprised by it. When challenged about what they were going to do about it the hotel manager was unsupportive and indifferent about trying to resolve it. Despite the seriousness of the issue, she implied it was our fault that cosmetics were not placed in the safe?!?

Although it was reported to the police, there is an open case with the police in the 11th district of Paris police commissariat, to date no compensation has been offered by either booking.com (the platform we booked the hotel on) or by the hotel.

This ruined what was otherwise a wonderful weekend in Paris.

UPDATE 13.01.2025. Today I finally received a reply, far to much time it should have taken for such a serious matter. Like other responses to negative reviews the response from new hôtel group is polite, but ultimately empty and worthless. The fact that the spend more time on their image on social media presence than solving real the real issue is highly disturbing.
Again I must repeat there was also another guest who had property go missing AND the there is an open case with the Parisian police!

On their website new hotel group prides its self on the heritage of a family home. In my home at least I can be sure my property will be where I left it when I return. I guess it is just nice marketing words that should not be taken seriously.

It very much seems that despite the polite words suggesting otherwise new hotel group really has no interest in serious customer concerns and profits come before customers. Very sad indeed!

This whole matter has been very disturbing and ruined our trip.If you indeed mean what you say that you remain reachable will you put this right for both the other hotel guest and ourselves who have suffered, or do you only offer more empty words?

Update 15.01.2025. Despite claims full faith in their staff, this if the the review that I found during my research is correct it would mean ours was not an isolated incident. On the zenhotels review site for this hotel one can find a 1 star review by a verified traveler who had electronic items go missing from their room. According to their review all staff were questioned in front of them but the items were not returned. Honestly what was the hotel management expecting, it was highly improbable that they would get a signed sealed confession!

Update 18.03.2025.
Nearly three months later and still no compensation. Despite their own written feedback to this review "We are, and will remain, at your disposal, Sir." they were clearly ware that that was never going going to be a satisfactory response to property going missing of that was a demonstrably false statement with only the intent to white wash reviews.