OBER MAMMA

This review might only be pertinent to you if you are Black. Firstly before we get into this review, we had a fantastic time in Paris. Transversing the city with our 70 year old mother, and our broken French, we have met nothing but grace and favour in the eyes of the Parisians we have met. So begins the review.
We had heard phenomenal things about Obermama’s food prior to booking and turning up at the restaurant. We arrived at a very busy Obermama and were seated, whilst we waited for a menu, we specifically had to ask for as there was absolutely no network to enable us to use the QR code menu. We waited patiently for our server who appeared within 10 minutes and was initially very friendly, sat with us and proceeded to take our order in English. However, in the process of taking the order, we noted that only 2 out of the 4 in our party were going to eat because of a large lunch. However everyone was having drinks. We then noticed a very visible change in the server’s attitude.
To start with, they tried to pressure one of the party to order, when we insisted that only 2 were eating, they not only visibly rolled their eyes, they also became abrupt and dismissive and suddenly seemed to be in a rush to leave, despite our still being in the process of confirming our meals and ordering the equivalent of a 3 person meal (the 2 people were very hungry!).
Once they left, this was the last time we saw them for the rest of the evening.
Our drinks took 20mins to appear despite tables that seated at the same time and after us getting served, the hot water with lemon my mother asked for was not delivered and we had to ask another server for this - this second server brought this within 1 minute which was very much appreciated.
After being ignored for 45mins, we noticed several tables, which were seated at the same time and after us getting their drinks, starters, and their mains. This prompted one of the people in our party to enquire about our food.
The other party tried to get the attention of the server that took our orders and initially they pretended to not notice that they were being spoken to, in spite of being the only person in the vicinity of the other party. Once the server then acknowledged the presence of other party, they were asked about our 45 min late orders. The server pointed at the kitchen, muttered something and then sought out the second server (who brought our drinks) and spoke several rapid sentences in French. This was surprising as the server took our orders spoke good English only 45 mins ago. The second server seemed surprised and then politely told the other party in English that there was some issues with the meals in the kitchen and this was affecting all the other diners. They stated that our orders were coming soon. The first server offered a condescending smirk and a dismissive “Merci!”
Again, this was surprising as all the other diners were receiving their meals around us. When the other party arrived back at the table, we waited an additional 5 mins (approx 55 mins in total) and then started to leave. as we were leaving we noticed our food was making it way to our table. We declined the meal as we had started leaving with our shopping and bags. We were stopped by the general manager who tried to ask why we were leaving. We responded that whilst the second server had been lovely, we were unhappy with the service of the first server and the lateness of the food and we were leaving to go elsewhere. The most interesting thing was that the manager instantly offered to seat us elsewhere at a different table. We declined the offer and we attempted to pay for our drinks which was graciously refused by the second server. And, we then left. We are writing this review having not being given the opportunity to taste the food, appreciating the fact that even a good meal can be destroyed by discriminatory service. For the record we were the only black customers in the entire restaurant at the time.
Update: we noticed that our reservation was cancelled which negated an official review.

Thank you for all your help and advice and for all the yummy food

Le seul but est de vous faire libérer la table le plus rapidement possible. Apéritif et vin pour accompagner votre plat servi en même temps at après avoir reçu l'entrée. Le plat déjà sous votre nez alors que vous n'avez pas encore fini l'entrée. Qualité du plat moyen. Apéritif bon si on fait abstraction de la quantité de glaçon. Rapport qualité/prix n'y est pas. On paie un concept.
Très déçu et ne peux pas recommander.

Our experience started off well — the starters were good and everything seemed fine at first. But after the table was cleared, we waited 1 hour and 10 minutes for the main course. During that time, we asked about our food at least four times, and each time we were told it was coming soon — but nothing arrived.

Frustrated, we asked to speak with the manager, Hugo. Instead of addressing the issue professionally, he was rude and dismissive, and even told us that if we weren’t happy, we should just leave the restaurant. That kind of attitude towards customers is completely unacceptable.

We left disappointed and will not be returning. Definitely not an experience we’d recommend.

We had a disappointing experience. Everything started off well — the starters were good, and we were looking forward to the main course. However, after our table was cleared, it took 1 hour and 10 minutes for the main course to arrive. We asked to speak with the manager, Hugo, to express our concern about the delay. Unfortunately, instead of addressing the issue politely, he spoke to us in a very disrespectful manner and even told us to leave the restaurant. Completely unprofessional and unacceptable behavior. Definitely not coming back.