MAMA SHELTER LA DEFENSE - MAMA'S RESTAURANT

????✨ Une parenthèse urbaine chic et conviviale !

Le rooftop du Mama Shelter La Défense est une véritable pépite perchée au-dessus de la ville. Vue imprenable sur la dame de fer, ambiance détendue, déco stylée et personnel au top : tout y est pour passer un excellent moment.

Les cocktails sont originaux et bien dosés, la carte simple mais savoureuse, parfaite pour un afterwork ou une soirée entre amis. On s’y sent bien, que ce soit pour chiller en fin de journée ou profiter de la vue à la nuit tombée.

Une adresse que je recommande les yeux fermés pour déconnecter sans quitter Paris ! Hâte d’y revenir très bientôt.

Très bel établissement avec une décoration de très bon goût ! Excellent petit déjeuner et accueil attentionné !

The hotel markets itself as being somewhat alternative, relaxed and unconventional, with all sorts of references to “Mama” doing this or that, which becomes rather silly after the second or third incident. The fact that “Mama loves you”, scribbled across the mirror in my room, was rather annoying than reassuring, given the fact that “Mama” had so many spectacular defects: (1) Mama is absolutely filthy! The breakfast room on the 14th floor is so unbearably dirty and unclean that you would pay money to give the place a thorough makeover. The sujet looks like one of those student parties at 03:00 a.m. when the event starts to spiral into drunken chaos - which is remarkable because the breakfast room looks like that mess just 30 minutes after opening with 10 quiet guests (Please see photos). Instead of trained service people you find a bunch of juvenile men and women with silly name badges, looking like students at their firstyear orientation event.
When you ask these people politely to do some actual work, like getting a plate or cleaning the mess on the table where you are supposed to eat food, they look at you with a mixture of indignation and honest incomprehension. I am really curious to know what these kids actually thought catering for hundreds of paying customers wound involve? As far as I could tell, keeping supply coming for the buffet, returning dirty plates, refilling coffee, cleaning food plates, cleaning containers was considered indecent or inadequate to ask. I have been to hotels around the globe, but I cannot recall ever having witnessed that degree of incompetence and lack of instruction in one place! You could clearly see that these juveniles honestly had no idea, no concept, no training, no guidance or instruction on how the system around them was supposed to work, other than having a chat with their best buddy and following a sudden impulse to perform absolutely unnecessary tasks from time to time. I could go on and on, the bread is situated on one side of the rectangular buffet island - anything you might want to actually put on that bread, however, on the opposite side. Cold drinks are on the front side, warm drinks opposite on the back side - which results in loads of guests circling the buffet round and round getting increasingly unnerved. Bread crumbs, Croissant flakes virtually everywhere. Dish signs never renewed, dirty, soiled, stained. Cheese sweaty, salad leaf decorations three days old, scruffy, collapsed, wedged under the edge of the tray cover door (please see photos). High-quality Tea specialties are presented in dirty, indented tin containers, the lid open all week to ensure that all the precious flavour gets lost. (2) Mama doesn’t like soap(!). As part of some failed environmental campaign the entire hotel does not offer fluid soap or shower gel, but small bricks of soap which are so alkaline that they kill your skin’s acid barrier right away and cause rash and itching all day long. (Please see photos, I am not inventing this freak-show!) Mama thinks it’s feasible to wash your hair with a coarse brick of soap from the 1950s. How can it be environmentally friendly to distribute tiny, coarse soap blocks, each one wrapped in an inner liner and a cardboard box?? (3) Mama has no sense of smell. In my room the cleaner did a fantastic job cleaning bathroom and bed every day. However there was a noticeable stench of feces emanating from behind the cladding where the drainage pipes are located. I always wondered why nobody contacted the caretaker about this during 5 days of stay?
In summary, one wild travesty of a hotel, a masterpiece walk-in gallery of failed management and lack of competence. People appreciate casual, improvised dormitory atmosphere - at the University while they are first year students, but NOT in the hospitality and service business.
Dear Mama: One word of advice: If you are not passionate about food, don’t become a chef. If you don’t like serving strangers on a regular basis, then don’t run a hotel!

Une expérience exceptionnelle portée par une équipe véritablement dévouée à la satisfaction de ses clients. L’accueil chaleureux et les attentions personnalisées ont sublimé un repas de grande qualité, le tout dans un cadre surplombant la capitale. Une adresse que je recommande sans hésitation. La prochaine fois, je teste l’hôtel du coup!

Super service et accueil au près du personnel, l’hôtesse d’acceuil au top et la vu incroyable, le dj également.