LA CHAUMIÈRE HOTEL& RESTAURANT GASTRONOMIQUE

Das Hotelpersonal war höflich. Das Hotelzimmer war groß und nützlich.

Un chouette hôtel, parfait pour passer la nuit après un excellent repas gastro. La piscine est grande et très sympa.

Vraiment très bon restaurant même si la quantité est décevante tellement c'est bon mais c'est le jeu des restaurants étoiles.
1 étoile en moins pour le puligny 2013 à 103 euros mais qui a mal vieilli. Dommage. Le sommelier est néanmoins très compétent.

cadre somptueux, magnifique hotel ambiance rustique. la chambre etait bien propre.
Concernant le restaurant étoilé nous avons ete agreablement surpris. Etant des grands adeptes des tables étoilé, juste le beurrier nous a manqué a part cela, merci pour ce superbe moment passé. Je conseille vivement en plus nous avons trouvé le prix du menu pas si astronomique comparé à d'autres.

This is a review about the restaurant not the hotel.

I think it would be fair to start that this is exactly the case when unprofessional service kills the impression of the entire evening with great food experience.

We had dinner on August 26 at La Chaumière in Dole. At the entrance we were asked to leave jackets (5 pieces) with the hostess. Long story short, when we already had left the restaurant and by taxi arrived to the marina in another village, I realized that we had not taken our jackets. I called the restaurant, since the taxi had gone already, we agreed that next day, when we came back to home marina, I would take my car and return to the restaurant to pick up the things as we do not live in France and needed to return home on Aug 28. The restaurant was closing for vacation and we agreed that they would leave our jackets outside on the chair near the entrance.
I came as agreed but there was no sign of our clothes in the place where we agreed (I made the pictures). I spent another 20 minutes trying to call, e-mail or find anybody else - but there were only out of office replies till September 5 and everything was locked. I was pretty disappointed but expected some active actions from a restaurant after September 5, it seemed logical that restaurant from Guide Michelin was expected to offer excellent or even impeccable service. No call or e-mail on September 5, I wrote back myself and the contact person said that they had our jackets and she did left the clothes, how could I had not found them. Which was certainly not true, I attached the photos and asked if they could send the clothes to Austria. Another person replied - «we wrote that we have your jackets». I repeatedly asked - can you send the clothes to Austria. No reply since then.

What would I expect from a restaurant from the Guide Michelin?
1. Remind their guests about left clothes before leaving, if not
2. When I called in the evening, asked me about my location, probably one of the employees was returning home through our village and could drop the clothes (as you probably know the taxi in Burgundy is not easy to order quickly and it is quite expensive), if not
3. Certainly, deliver on agreed promises - leave the clothes next day as we agreed, if not
4. Admit the error, apologize and send the clothes to us, covering the delivery costs.

I do believe these are easy and obvious steps that demonstrate high level of hospitality and respect to your clients.