avis_word SACRÉ BURGER 兰斯

C’était excellent ! Je recommande vivement ????????

Super
Service rapide

We had a reservation for 6:00 PM and arrived a bit early. Upon arrival, we were told we couldn’t be seated yet because the staff hadn’t arrived. We were directed to the bar next door, owned by the same establishment, and were told we could enjoy the drinks we had ordered at the bar at our table when they were ready to seat us.

While we were enjoying our drinks, we noticed other parties being seated before us. So we brought our drinks with us and asked to be seated. We were given the last available outdoor table. As we sat down, the server immediately scolded us for bringing the drinks over, saying he didn’t want to be responsible for cleaning the glasses. We assured him we would return the glasses ourselves when we were finished.

We had just begun looking at the menu when we were told we could not remain at the table we had just been given and were moved indoors. The shift felt arbitrary. Was it our age? We couldn’t help but wonder, perhaps we just weren’t young or trendy enough for the outdoor seating.

As we were deciding on our burgers, I thought it would be considerate to return the glasses to the bar before we forgot. I poured my wine into a water glass and returned the four glasses we had used, identical to those at the restaurant, since both venues are under the same ownership.

On my way back to our table, the same server, who had denied us seating initially, reprimanded us over the glasses, and moved us mid-meal, deliberately shoulder-checked me as we passed. I was stunned, but not entirely surprised, given his behavior throughout the evening. He didn’t offer an apology, nor did I expect one at that point.

The burger, unfortunately, wasn’t worth the hassle. The entire experience left us feeling unwelcome and uncomfortable. Whatever exclusivity or “cool factor” the restaurant seems to be striving for comes at the cost of basic courtesy and hospitality.

Mon ami m'a emmené au Sacré Burger. Je n'étais pas deçue. J'y retournerai avec plaisir!