LA TABLE DU CLARANCE

L hôtel es très bien situé pour explorer le vieux Lille, le personnel est attentionné prévenant et disponible le prix parking est un peu élevé ( à comparer au pris des horodateurs) mais cela vaut la peine pour la tranquillité d’esprit Petit déjeuner très bien mais également le prix peut etre un peu trop élevé

Bel établissement très bien situé avec un personnel très agréable et accueillant.

This is a lovely hotel that presents as five star but serves like a two star. We experienced repeated frustrations with forgetful staff and cleanliness that was not ideal. Our request for extra pillows was forgotten. Our room had a small balcony which had spider webs all over and bird poop on the glass railing. Despite telling an employee, it was never cleaned. We asked the concierge to recommend a fine restaurant and a day later he had not gotten back to us. We were sweltering in our room and asked for a blanket and sheet instead of the overweight comforter. The maid took the comforter and brought a wool blanket with no sheet nor cover. Even with a request to the front desk staff, we could never get what we needed and went back to the comforter, with A/C turned down low. |Turn down service was a total joke. They could not have spent more than 3 minutes. All they did was close drapes and turn down the corners of our comforter. They did not remove dirty teacups and used tea bags. Our shower towels remained draped on the tub where we dropped them. They did nothing! |A motion activated stairway light in our two story suite got stuck on all night, disturbing our sleep, and required a maintenance man to turn off the next day.|This place is lovely but they just don't have it together.

L'hôtel Clarance est idéal pour profiter de Lille à pied. L'emplacement est parfait, un parking à réserver est à dispo, le personnel charmant et efficace. En résumé, nous reviendrons.

We had a lovely stay at the Clarance Hotel. The hotel is in a perfect location, close to many shops and restaurants.