BAB AL SHAMS DESERT RESORT ^{* * * * *}

The hotel is very beautiful, like an oasis in the heart of the desert. Gorgeous oriental design in the reception, public areas and rooms and it looks so nice specially at the night when the lights on. Breakfast at Zala Restaurant was delicious, as was the room service food. I'd not recommend Ninive restaurant, the food is average and much less than expected and the service is bad. The asian restaurant serves good food but bad service as well. I must say i didn't try Alhadeera restaurant although I heard positive reviews about it.
Watching the sunset in the desert its something you will enjoy and the walks in the spacious hotel area as well. The swimming pools are not suitable for "real" swimming due to the big amount of different stairs in them, so people enjoying laying on sunbeds around more than swimming. Variety of activities for kids and adults. The hotel get crowded in the weekend, and it's much quiter on weekdays. Professional and responsive employees on the reception and customer care.

I love this place.
The staff are very friendly.
It really doesn‘t look like a desert.
But we had amazing holidays :)

Very nice and cool resort , a bit expensive

Very nice

The experience of dealing with this hotel has been an absolute nightmare. 5 consecutive days I’ve tried calling and speaking to someone who can assist me and no one has been willing to do the bare minimum. I was trying to book a room with my husband and have a prenup shoot with one photographer for my wedding, I’ve been trying to find out the policy to which no one could answer, they kept giving me numbers that don’t work or saying they’ll call back to which they never did. Finally once their marketing team has reached out via email for “10” minutes and then disappeared, they’ve told me it is allowed however they need me to book a separate room for the photographer ???? For what exactly?? I’ve explained that the photographer would be with us in the room for few hours to take photos and leave and they insisted on a second booking which is absolutely ridiculous. If you’re trying to overcharge people and make more money then find a better way instead of ruining someone’s special day. I do not understand in which “hotel” policy do you have this listed. I’ve called multiple hotels and they were more than happy to accommodate and not ONE has requested for a second room booking.

I expect this to be rectified by your higher management, it’s my 5th day of trying to contact your hotel to speak to someone in charge and your staff keeps avoiding and dodging the conversation with a response of “sorry they’re not available, we’ll request for a callback”. This is not a joke, nor the request I’ve asked is difficult. Please give me a call back.