AUBERGE LE LOUIS-HEBERT

Le service à la clientèle est à améliorer, mais l'endroit a du cachet et est plutôt confortable.

A aimé · Belle maison, beau décor, endroit très calme, grande chambre avec toutes les commodités, lit très confortable, bonne pression dans la douche, bon accès wi-fi, accès à Netflix.

N'a pas aimé · Aucun accueil (j'étais toute seule dans toute la bâtisse jusqu'à ce qu'une autre chambreuse arrive le lendemain soir), stationnement pas déneigé et personne n'est venu m'assister quand ma voiture est restée coincée dans la neige dans la ruelle (je voulais juste une pelle et l'homme qui m'a répondu semblait difficilement comprendre le français et était incompréhensible quand il parlait), je n'ai pas pu déjeuner sur place alors que j'aurais voulu, car personne n'y était, insecte dans la baignoire, très froid dans la chambre (j'ai dû monter le thermostat), escalier non déneigé.

Exceptional hotel! Our room was modern, clean, quiet and very comfortable. Manager, Norman, and his staff are clearly focused on customer service. Best ever! The Restaurant Ophelia was so good we didn't want to go anywhere else. Filet/steaks and fish dishes were great, all with outstanding service. The best hotel experience we've had in more than 25 years.

A Gem in Old Quebec

Hotel Ophelia is a gem in the heart of Old Quebec but away from the busy, noisy, main touristy areas. The location is within walking distance to the funicular that brings you to the lower part of the city where the best restaurants like L’Orygene and Légende are located. If you walk west on Grand Allee, it will take you to the Musée des Beaux Arts in 10 minutes. Grand Allee is a beautiful, quiet tree-lined avenue.

The hotel was converted from a century-old home of a Québécois painter and consists of 6 rooms only (3 suites and 3 rooms) on three floors. There are no elevators but the hotel’s front desk staff will help you carry all luggage.

The minimalist rooms are very charming and quiet with double glazed windows. I like the hard wood floors, the firm bed, and the charming decor. Top marks go to the very hi-tech spacious bathroom with a smart toilet featuring automated and personalized controls over various functions such as the flow of the flush, the bidet, the cover, and the heated toilet seat if desired.

The hotel has 1 restaurant and 1 bar flanking on either side and they are managed by the same hotel. Ophelia Restaurant is famous for its food and it does not disappoint. Make sure you don’t miss the chocolate dome as dessert if you eat there.

I like the 5-star amenities that come with the room including the bathrobe, slippers, safe, free bottled water and a mini-fridge with select complimentary non-alcoholic drinks and snacks.

My couple friends’ suite was upgraded to the Presidential Suite which is in a class of its own with a spacious living room.

General Manager Normand was most accommodating during our stay there giving us welcome drinks and went above and beyond to meet all our needs. All the other front desk staff (different person every day) were young, friendly and helpful. I locked myself in one night at around 10:30 pm and one of the restaurant staff helped me access my room with his master key.

I’m giving the hotel 4.5 stars instead of 5 only because they have recently stopped serving breakfast at Ophelia Restaurant due to a labour shortage in the kitchen - a universal problem shared by the entire country. As a result, we had to go to a new all-day breakfast restaurant called Au Petit Chalet 2 doors away. Unfortunately the food quality and service there were sub-standard if you want a hot breakfast. They managed to meet my needs because I only want a fresh fruit bowl, coffee and a glass of almond milk. I’m confident that should breakfast service resume in Ophelia Restaurant, hotel guests will be able to start their day in a much nicer way with a sumptuous, tasty hot breakfast. The hotel could offer room service but I’d prefer not to have any smell of food in my room and, therefore, did not take that option.

All in all, my friends and I were very happy with our stay and would certainly go back to this hotel should we visit Quebec City again. My heartfelt thanks to Normand and his staff for the hospitality throughout our stay!

Very good location, the street is full of breweries and restaurants and is a super short walk to the old port and the massive park area. The room was also nice but the beds were a little old. I still definitely reccomend it

Incroyable