VOGUR COUNTRY LODGE

Nous sommes arrivés tardivement à l’hôtel après une longue journée de route et nous avons été accueillis comme des rois. Nous étions ce soir là les seuls clients de l’hôtel (basse saison). Même à une heure tardive, nos hôtes nous ont préparé un repas du soir excellent et sans stress! Ils nous ont aussi laissé libre accès au jacuzzi pour terminer notre soirée. Le lendemain, le « chef » nous a préparé un petit déjeuner magnifique! Nous recommandons fortement cet établissement! Pour les amoureux de la nature et du calme!

Here is my family’s experience after a wonderful 5 days in Iceland.
We have informed for a late check in around 8 pm.

We arrived around 8:30 pm although the reception was friendly we entered our room which was extremely cold.
The room was also missing towels and only had one pillow.
We are a couple.

I went to ask the reception why is the room cold and if we can get the things that should be in place already.

The answer was:
You can turn up the heat but it would take at least an hour for the room to be warm enough and also that at the moment we are out of clean towels and extra pillows.

I was taken by surprise with the calmness that all his were shared with me.
I explained to them that this is unprofessional and that the room should be already warm as they were expecting us. The room was almost the same temperature as outside in Iceland. The heater was a small electrical one.
oce again I was met with a calm but rude reaction of this is the situation, we can't do anything else at this time.

We decided with my wife to see if we can leave and stay somewhere else, note the place is far away from most other accomodations and if someone has been in Iceland they know that most of the accomkdstions are fully booked.
The closest one we found was in Reykjavik, 3 hours away (9pm already).

As this was a booking with no cancellation we asked if under this horrible circumstances we would still get the refund. They were fast to reply yes, I asked them once more if they have filed the claim to booking.com and they said yes and if the refund was valid.

With that said we did a 3 hours drive to Reykjavik to stay in a warm room with everything we were supposed to have in a normal accommodation.

The refund was never completed and they even lied to a message after we reached out to booking.com for the situation.

The area was nic, but we have never met somehtifn similar before regarding accommodation.

Had a wonderful time in Iceland. We did a self guided tour with a rental vehicle and this was one of the seven places we stayed, and was definately the best. I've been to some top notch hotels in my life, and this place has it all. Not being able to stay longer at this particular establishment is one of our few regrets about our stay in Iceland.
It is fairly remote, so I would recommend arranging at least some of your meals here. Also, you will need to drive down long, narrow, gravel, rural roads, but GPS got us there no problem, and they're in the process of widening the roads now. (Get the extra insurance on the car)
Well worth the drive (which is beautiful BTW).

Un hôtel et ses propriétaires qui méritent amplement leur 5 étoiles.
Nous avons reçu un accueil très chaleureux.
Les chambres sont belles, spacieuses, très propres, dans un environnement et un cadre idylliques.

Hôte parfaite d'une gentillesse extraordinaire ! Dans un paysage à couper le souffle !