INTERCONTINENTAL NEW ORLEANS ^{* * * *}

This would’ve easily been a 5/5, but the fire alarm went off two nights in a row. I get it, it happens. But the staff in the building did not evacuate or seem to care it was going off. All of the guests were in the lobby confused and tired as it went off in the middle of the night. The staff didn’t react, make any announcements about a potential false alarm, and were just hanging out at the desk minding their own business. This may just be something that happens at this hotel, nightly fire alarm tests, given the lack of any sort of response from the employees. A very odd experience.

Solid hotel. Fast valet service. $ for parking but it's the going rate down here. Rooms were nice, had a balcony, though didn't use it because it was both cold out, as well as there was no view . .. just the street and building across the street. Bathrooms and showers were nice and big. 2 food options and a bar downstairs as well as a little self serve market for the essentials you need. I would stay here again.

My friend and I were staying here prior to a Mississippi River Cruise on the American Melody from AmericanCruise Lines!
Our second night at the Hotel was NOT what it should be. We were woken by a fire alarm message to leave Room immediately & take the stairs to the outside!
I can understand that we needed to evacuate the building in pj's etc. However there wasn't anyone or message to come and see the people outside to give an all clear. We stood out in the rain for about 40 minutes, a fire truck came and then people went back up to their rooms with NO Communication at all from staff to Hotel guests .. Apparently it was a false alarm, but regardless--staff did not feel they were accountable to tell patrons.....or to apologize. There need to be better protocol procedures. This chain is all over the world.
We stayed at this particular Hotel as it was linked to our River Cruise.

We had 2 fire alarms go off in the middle of the night, I understand the alarms, but when we walk down, 12 flights of stairs there's no staff to be seen, no directions from anyone on staff, there was no staff around. Better training is need here.

Stay away from this hotel. They let college students set the fire alarm as a prank. It happened to us twice the past two nights. Management doesn't seem to care and put up with this nonsense. Walked down the stairs twice from the 11th floor to the lobby to only be told it was a false alarm twice set-off by college students. Ridiculous!